Sowmya Jorka
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work history
Waitress assistant
Gills Fish and Chips
Newcastle upon Tyne, United Kingdom
01.2023 - 01.2024
- Assisted waitstaff in providing efficient and friendly service to customers in a fast-paced chip shop environment.
- Greeted customers, took orders, and processed payments accurately using POS systems.
- Prepared food orders, including wrapping fish and chips, portioning condiments, and assembling takeaway packages.
- Maintained cleanliness and organization of the dining area and front-of-house, including wiping tables, sweeping floors, and replenishing condiments.
- Assisted with restocking inventory and supplies, such as fish, potatoes, and packaging materials, to ensure smooth operations during peak hours.
Risk analyst
Wipro
Hyderabad, India
03.2020 - 01.2021
- Analyze transaction data and user behavior to identify potential fraud patterns and risks within Google Pay.
- Develop and implement risk mitigation strategies and fraud prevention measures to safeguard user accounts and transactions.
- Monitor key performance indicators (KPIs) and metrics to assess the effectiveness of risk management initiatives and adjust strategies as needed.
- Collaborate with cross-functional teams, including product managers and engineers, to integrate risk management solutions into the Google Pay platform.
- Conduct regular reviews and audits of risk processes and procedures to ensure compliance with regulatory requirements and industry best practices
Contact Centre operator
Teleperformance
Hyderabad, India
07.2019 - 02.2020
- Handled inbound and outbound calls from customers seeking information about home loans, mortgage rates, and refinancing options.
- Provided personalized assistance to customers in navigating the home loan application process, including document submission and approval procedures.
- Assisted customers in understanding loan terms, interest rates, and repayment options to help them make informed decisions.
- Addressed customer inquiries and concerns regarding loan eligibility, payment schedules, and account management.
- Collaborated with loan officers and underwriters to expedite loan processing and ensure timely closings.
Education
Bachelor of Engineering -
Samskruti College Of Engineering And Technology
IndiaSkills
- Interpersonal Skills
- Active Learning
- Adaptability
- Enthusiast
- Communication
- Customer Relationship Management
Timeline
Waitress assistant
Gills Fish and Chips
01.2023 - 01.2024
Risk analyst
Wipro
03.2020 - 01.2021
Contact Centre operator
Teleperformance
07.2019 - 02.2020
Bachelor of Engineering -
Samskruti College Of Engineering And Technology
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