Meriem Sahbani
Shenfield,United Kingdom
Summary
Confident, energetic and accustomed to working in fast-paced environments. Able to take initiative and plan efficiently without having to take direction at all times. A strong team leader with an entrepreneurial spirit who is now looking for an opportunity to work for a company who truly value their staff, and is very confident in ability to provide outstanding customer service.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Customer service advisor
CC33 global
Sheffield city centre
01.2025 - 04.2025
- Handled inbound and outbound calls to promote and sell products/services to new and existing customers.
- Built strong customer relationships by identifying needs, offering tailored solutions, and providing product information.
- Managed customer accounts, processed orders, and resolved inquiries or complaints efficiently and professionally.
- Collaborated with team members to achieve team goals and contribute to high-performance call Centre environment.
- Maintained up-to-date knowledge of company products, promotions, and policies.
Library assistant
JordanThorpe library
15, Jordanthorpe Centre, Sheffield S8 8DB
03.2021 - 07.2022
- Successfully managed the circulation of books and materials, ensuring efficient check-ins and check-outs for patrons.
- Helped develop anew shelving system that increased efficiency by 35%, enabling staff to shelve materials quickly, and maintain a well organised library space for customers.
- Troubleshooting the library’s photocopier and printer.
- Displayed excellent customer service skills when answering questions and assisting patrons in the library.
Education
GCSEs -
Henry Fanshawe School
Derbyshire, Dronfield. 09.2021 - 06.2022
Skills
- Customer focus
- Quick learner
- Analytical thinking
- Effective time management
- Ability to work in a team
- Outstanding customer service
- Relationship-building
- Telephone skills
- Ability to work under pressure
- Problem solving
- Result-Driven mindset
- Understanding tone of voice
- Multilingual communication
- Data protection compliance
Languages
English
Native
Arabic
Native
French
Advanced
Timeline
Customer service advisor
CC33 global
01.2025 - 04.2025
GCSEs -
Henry Fanshawe School
09.2021 - 06.2022
Library assistant
JordanThorpe library
03.2021 - 07.2022
Similar Profiles
Sreedas PSreedas P
Senior Manager –Service Delivery ( Azure & M 365 – India , Middle East & APAC Region) at Kryptos Technologies PVT LTD ( A Crayon Global Company): Global Microsoft Partner for Azure & M365Senior Manager –Service Delivery ( Azure & M 365 – India , Middle East & APAC Region) at Kryptos Technologies PVT LTD ( A Crayon Global Company): Global Microsoft Partner for Azure & M365
Deepak Haridas NairDeepak Haridas Nair
Consultant - Safety and ESG at Bliss Global Safety Consultancy / Global HoldingsConsultant - Safety and ESG at Bliss Global Safety Consultancy / Global Holdings
Anand RishavAnand Rishav
Senior Software Engineer at Fidelity Information Global Services, FIS Global ServicesSenior Software Engineer at Fidelity Information Global Services, FIS Global Services
IDAYAT YETUNDE ADESINAIDAYAT YETUNDE ADESINA
Support worker at Fitzroy SupportSupport worker at Fitzroy Support
JEET DIGAMBER HEDAOOJEET DIGAMBER HEDAOO
Production Engineer at Brose GroupProduction Engineer at Brose Group