Mercy Alex
Milton Keynes,Buckinghamshire
Summary
Dedicated professional with extensive experience in supporting vulnerable client, including those with learning disabilities and mental health needs. Proficient in medication administration, meal preparation, grooming and personal care. Holds a full uk driving licence and excels in assertiveness and providing comprehensive mental health support. Committed to enhancing the quality of life for clients through compassionate care and tailored support services.
Overview
4
4
years of professional experience
Work History
Support Worker
Salutem Care and Education
04.2024 - Current
- Provide person-centred care for service users with autism, challenging behaviour and learning disability.
- Monitor and report changes in health and behaviour to senior care teams, ensuring service users' safety and wellness.
- Contribute feedback on service users' progress leading to adjustments in personalised care plans.
- Provide companionship during outings contributing to an active social life for service users.
- Prepare nutritious meals that meet special dietary needs of service users.
- Assist with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Use excellent communication and interpersonal skills to engage and interact with service users in need.
- Administer medication with rigorous planning and record keeping.
SUPPORT WORKER (BANK)
Embrace Housing (CIC)
07.2023 - 06.2026
- Provided emotional support for young persons through day-to-day conversations and listening skills.
- Planned and organised activities for young persons using planned schedules and routines.
- Prepared meals with young persons by following safe food-handling steps.
- Identified common system issues and documented details for development team escalation.
- Completed housekeeping tasks to maintain a clean safe home environment.
Healthcare Assistant
New Living
11.2023 - 03.2024
- Transported clients to appointments and provided friendly, reliable accompaniment support.
- Administered medication and completed detailed records for each care visit.
- Collected shopping and prescriptions while maintaining efficient, accurate handovers.
- Maintained wheelchairs, walking frames, and hearing aids for reliable use.
- Assisted with daily personal care routines to support comfort and wellbeing.
- Assessed client health concerns and notified manager promptly.
CARE ASSISTANT
Wilaadecare
02.2023 - 10.2023
- Supported frail elderly with daily living activities and light meal preparation.
- Provided hygiene support and personal care for vulnerable elderly at home.
- Maintained open communication with healthcare professionals and family members daily.
- Supported independence by assisting elderly residents with daily living tasks.
- Administered prescribed medication to support proper health management.
Education
NVQ Level 3 - Level 3 Diploma in Health and Social Care
Inspire London College
London, ENG01-2026
A-Levels - Emergency First Aid at Work
Royal Life Saving Society UK
Dunstable01-2024
A-Levels - Prevention and Management of Violence and Aggression
AI Training and Management
Luton01-2023
BSc - Public Administration
University of Lagos
Lagos, Nigeria01-2021
Skills
- Safeguarding vulnerable adults and children
- Full UK driving licence
- First Aid
- Moving and handling
- Medication administration and awareness
- Teamwork, empathy and communication
- Resilience in difficult situation
- Grooming and personal care
- Meal preparation
- Dementia and alzheimer's support
- Mental health and autism support
- Accurate care documentation and confidentiality
- Learning disabilities support
- Assertiveness
Custom
True
Accomplishments
Staff Member of the Month — Awarded Twice
Recognised twice for outstanding performance , dedication, and contribution to the team
Timeline
Support Worker
Salutem Care and Education
04.2024 - Current
Healthcare Assistant
New Living
11.2023 - 03.2024
SUPPORT WORKER (BANK)
Embrace Housing (CIC)
07.2023 - 06.2026
CARE ASSISTANT
Wilaadecare
02.2023 - 10.2023
NVQ Level 3 - Level 3 Diploma in Health and Social Care
Inspire London College
A-Levels - Emergency First Aid at Work
Royal Life Saving Society UK
A-Levels - Prevention and Management of Violence and Aggression
AI Training and Management
BSc - Public Administration
University of Lagos