Overview
Work history
Education
Skills
Papers and Publication
Volunteer Experience
Leadership Experience
Certification
Timeline
Generic

MERCY ALAOFIN

Newcastle,United Kingdom

Overview

7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Customer Service Advisor

Accenture
Newcastle, United Kingdom
05.2024 - 03.2025
  • Troubleshoot and resolve complex customer queries, enhancing client satisfaction by delivering timely, empathetic and accurate solutions to queries and complaints
  • Identify and escalate cases of suspected fraud, ensuring effective communication and documentation
  • Adhered strictly to policies and procedures for continued company compliance.
  • Recorded customer communications to maintain proper documentation.
  • Implemented new protocols for efficient complaint management.

Legal/Executive Assistant

RenewableTek Africa
St Albans, United Kingdom
10.2022 - 01.2024
  • Drafted, reviewed and negotiated a range of commercial contracts and legal agreements, ensuring alignment with corporate and regulatory requirements
  • Drafted detailed legal documents while collaborating with grant and engineering team to meet critical fundraising/grant application deadlines.
  • Maintained and updated company house filings in response to company legal changes and developments.
  • Oversaw contract lifecycles, ensuring quality, consistency, and compliance across all deliverables

Legal Officer

Digiscape Solutions Limited
Lagos, Nigeria
07.2022 - 01.2024
  • Drafted and negotiated contracts including MOUs, service agreements, and internal policies, adhering to best practices and legal standards
  • Conducted detailed documentation reviews to identify anomalies and ensure alignment with regulatory frameworks
  • Managed client communications, resolving queries and providing strategic legal advice
  • Coordinated closely with other departments for smooth project execution.
  • Reviewed new laws and regulations, keeping abreast of changes in the legal landscape in the energy sector and guided company compliance

Legal Officer

Plusworld Roofing Limited
Lagos, Nigeria
03.2021 - 11.2021
  • Reviewed and negotiated service-level agreements, leases and other commercial contracts, minimizing legal and compliance risks
  • Drafted detailed reports on conducted research, ensuring clarity of information to stakeholders.
  • Liaised with external solicitors, enhancing inter-agency collaboration and communication.
  • Coordinated closely with projects, finance and other departments for smooth project execution.
  • Developed and implemented internal compliance policies, ensuring adherence to industry regulations
  • Partnered with management to deliver training on compliance, fostering a culture of accountability and risk awareness

Legal Counsel

Plateau State Ministry of Justice
Jos
03.2018 - 02.2019
  • Conducted thorough legal research, drafted opinions, and supported complex litigation processes
  • Acted as a liaison to streamline stakeholder communication and ensure the timely resolution of cases

Education

MSc - Law and Policy

Teesside University
09.2022 - 08.2023

Bachelor of Laws - Law

Kogi State University
01.2011 - 12.2015

Skills

  • Regulatory Compliance & Risk Management
  • Policy Development & Implementation
  • Internal Auditing & Reporting
  • Compliance Training & Education
  • Ethics & Corporate Governance
  • Data Privacy & Security Compliance
  • Incident Investigation & Resolution
  • Regulatory Liaison & Stakeholder Communication

Papers and Publication

Critical Analysis of the United Kingdom's Post Brexit Trade Policy 2023

Overview of the World Trade Organisation's Environmental Framework on Energy Trade 2022

Analysis of the Technology Exchange Provision of the Paris Agreement 2020

Spillage Detection and Response: The Imperatives of the National Oil Spillage Detection and Response Agency (NOSDRA) 2015

Volunteer Experience

African Women in Energy and Development Initiative- 2019 to 2020

Fundraising Officer 


Pearls Africa Foundation- 2018 to 2019

Project Coordinator


Jidem Foundation- 2018 to 2020

Project Coordinator

Leadership Experience

Charity and Gender Community Development Service- 2018 to 2019

President

Certification

Data Analytics- Aug 2020/ Utiva

PMP Professional - June 2022/ Bibi Solutions

Governance, Risk and Compliance (GRC) and Data Privacy- Oct 2024/ Udemy

CIPS Level 4 Diploma- 2024 to Present

Timeline

Customer Service Advisor

Accenture
05.2024 - 03.2025

Legal/Executive Assistant

RenewableTek Africa
10.2022 - 01.2024

MSc - Law and Policy

Teesside University
09.2022 - 08.2023

Legal Officer

Digiscape Solutions Limited
07.2022 - 01.2024

Legal Officer

Plusworld Roofing Limited
03.2021 - 11.2021

Legal Counsel

Plateau State Ministry of Justice
03.2018 - 02.2019

Bachelor of Laws - Law

Kogi State University
01.2011 - 12.2015

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MERCY ALAOFIN