Thiviya Shankar Girija Shankar
NewCastle,UK
Summary
Over 19 years of experience in DevOps with expertise in designing and maintaining scalable PaaS infrastructures. Proven ability to implement Infrastructure as Code (IaC) for automated infrastructure provisioning. Strong focus on resilience and security across diverse environments. Demonstrated success in optimizing operational efficiency and reducing deployment times.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Architect Delivery Specialist
Accenture
NewCastle Upon Tyne, UK
04.2020 - 12.2025
- Directed teams in architecting and delivering enterprise-grade ELK and Kafka infrastructures.
- Oversaw development of centralised reusable Terraform modules for ELK and Kafka cluster builds across varied environments.
- Managed migration of Kafka and ELK clusters to RHEL9 ensuring compatibility with latest Ansible versions.
- Presented design proposals to clients for approval and modification requests.
- Assisted junior architects in their projects, fostering learning environment at work.
- Reduced cost overruns by implementing efficient design strategies.
- Received 'Star of DevOps' award for exceptional performance and contributions in May and June 2023.
- Implemented sustainable building practices, using GitLab CI/CD pipelines for multiple environments with auto tag versioning.
DevOps Technical Lead
HGC Global Communications
Tsing Yi, Hong Kong
11.2018 - 03.2020
- Directed design, construction, and management of AWS EKS infrastructure from inception, utilising modular Terraform and automated GitLab CI/CD pipelines to ensure scalable and consistent deployments.
- Oversaw migration of more than 80 legacy Spring Boot applications from Eclipse-based setups to Maven / Gradle builds while configuring traffic routing through Nginx path-based routing via single network load balancer, exposing applications over VPC Private Link tunnels to client networks.
- Enhanced stability of EKS workloads by configuring State-full Sets, implementing liveliness / readiness probes, and optimising Kubernetes pod scheduling for high availability.
- Troubleshot complex software issues and provided timely solutions.
- Optimised system performance through regular monitoring and proactive maintenance activities.
DevOps Technical Lead
M800 Limited
Tsing Yi, Hong Kong
04.2018 - 06.2018
- Facilitated deployment strategy for mobile apps enabling controlled traffic switching between versions for safer feature rollouts and improved user experience.
- Supported optimisation of mobile app build pipeline by reducing docker base image size, enhancing build speed and reliability across CI/CD workflows.
DevOps Technical Lead
Atlas Systems
Mayland, US
01.2017 - 03.2018
- Built and managed Red Hat OpenShift Kubernetes clusters using Jenkins for continuous integration and deployment workflows.
- Automated OpenShift project provisioning, including Persistent Volume (PV) and Persistent Volume Claim (PVC) creation, reducing manual effort by 60%.
- Provisioned and managed LVMs on NFS storage, seamlessly integrating with Pods using Kubernetes-native scheduling for dynamic volume allocation.
- Led mission-critical deployments during AWS AZ outages, ensuring service continuity and minimising downtime in high-pressure scenarios.
- Performed OpenShift cluster backup and restore operations.
- Implemented Blue-Green deployment strategy.
- Company Overview: Client: Marriott. Onsite: Maryland, US
DevOps Technical Lead
VSoft Technologies Pvt. Ltd
Austin, United States
10.2015 - 01.2017
- Enhanced observability and uptime for multiple business-critical applications by designing, building, and managing Zenoss monitoring stack.
- Improved incident response and reduced manual oversight through upgrading Zenoss platform and automating alerting mechanisms for server and infrastructure monitoring.
- Implemented high availability (HA) with active/passive failover for Zenoss master nodes.
DevOps Technical Lead
Saksoft Pvt. Ltd
California, United States
07.2012 - 10.2015
- Assisted global leader in credit information and information management services with mission-critical infrastructure and high-availability environments.
- Administered WebLogic servers and managed web traffic using F5 load balancer to enhance performance for partners including Capital One, Credit Karma, and TrueCredit.
- Conducted traffic analysis and load balancing across client and partner sites to ensure requests were served within defined SLAs and server loads remained stable.
Incident Manager
Standard Chartered Bank
Tamil Nadu, India
05.2009 - 04.2012
- Managed 36-member team responsible for Level 1 and Level 2 access provisioning across 80+ production-grade, mission-critical banking applications, maintaining 98% SLA adherence while ensuring security, audit readiness, and operational efficiency.
- Served as Incident Manager for Sev1 and Sev2 incidents, coordinating cross-functional teams, driving rapid resolution, and performing post-mortem and root cause analysis under ITIL-based Incident and Problem Management frameworks.
- Improved incident handling by adopting best practices in ITIL framework.
- Led Centre of Excellence (COE) team of 5 SMEs focused on stabilising top 10 critical enterprise applications, owning root-cause analysis, platform reliability, performance optimisation, and cross-team remediation to reduce incidents and improve system availability.
Incident Management Specialist
Sutherland
Tamil Nadu, India
08.2006 - 07.2008
- Assisted clients such as HP and Symantec by providing L2 hardware support and troubleshooting software issues.
- Facilitated technical support for HP desktops and printers, including data backup and virus removal via remote access to customer virtual machines.
- Supported Norton security products, including Norton Antivirus, Norton Internet Security, and Norton 360, by resolving complex software and security issues.
Incident Manager
Jemi Cluster
Tamil Nadu, India
04.2008 - 05.2008
- Provided technical support for AT&T internet services, assisting customers with high-speed internet connectivity issues and remote configuration of modems, routers, and Microsoft Outlook on virtual machines.
- Delivered exceptional customer service, consistently achieving client monitoring metrics scores of 100%.
- Recognised as best performer for outstanding technical support and customer satisfaction.
Education
Bachelor of Engineering - Mechanical
Anna University
Tamil NaduSkills
- Cloud: AWS
- Infrastructure as Code: Terraform, Ansible
- CI/CD: GitLab CI/CD
- Cloud & Containerisation: AWS, EKS, OpenShift, Docker, Helm, Kubernetes best practices
- Observability: ELK, EFK, Kafka integrations, Zenoss, Prometheus Grafana
- Automation: Python scripting, shell & Json
- Collaboration Tool: Confluence
- Framework: ITIL & Agile
- Leadership aptitude
- Historic preservation techniques
- Problem identification and resolution
Certification
- AWS Practitioner
- AWS Solution Architect
- Terraform Associate
- SAS Developer
- ITIL V4
VISA STATUS
ILR Settled
Timeline
Architect Delivery Specialist
Accenture
04.2020 - 12.2025
DevOps Technical Lead
HGC Global Communications
11.2018 - 03.2020
DevOps Technical Lead
M800 Limited
04.2018 - 06.2018
DevOps Technical Lead
Atlas Systems
01.2017 - 03.2018
DevOps Technical Lead
VSoft Technologies Pvt. Ltd
10.2015 - 01.2017
DevOps Technical Lead
Saksoft Pvt. Ltd
07.2012 - 10.2015
Incident Manager
Standard Chartered Bank
05.2009 - 04.2012
Incident Manager
Jemi Cluster
04.2008 - 05.2008
Incident Management Specialist
Sutherland
08.2006 - 07.2008
Bachelor of Engineering - Mechanical
Anna University