Hi, I’m
Melody Emmerson
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
I’m a positive, ambitious 18 year old girl who is very interested in being a part of your work environment. I’m a quick learning efficient worker whether that be independently or in a team. I take pride in my work ethic and do my very best to push myself past the standards required to meet by remaining focused and confident each day. I would make a great addition to your workspace as I empathise with customers and exceed expectations. I’m a seasoned professional who is capable of ensuring high standards of cleanliness, organisation and costumer service through strategic planning and heads-on supervision.
Overview
2
years of professional experience
Work history
The Strand and Ravensbourne HotelBoscombe, Dorset
Head housekeeper / customer service / breakfasts
06.2023 - 09.2024
Job overview
- Maintained a clean and healthy environment by regularly supervising housekeeping duties.
- Ensured guest satisfaction with timely and efficient room service.
- Coordinated staff schedules for smooth running of operations.
- Monitored inventory levels for effective management of supplies.
- Addressed guest complaints promptly, improving overall customer experience.
- Fostered a friendly atmosphere among staff and guests by promoting positive communication practices.
OnthemarqueeBournemouth, Christchurch and Poole, Dorset
End of tenancy cleaner
06.2022 - 05.2024
Job overview
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Worked quickly to complete cleaning within allotted timeframes.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Twynham school Christchurch
GCSEs from Health and social care, art
07.2023
Skills
- Customer Service
- Health and Safety Compliance
- Calm under pressure
- Attention to Detail
- Training and Development
- Engaging leadership style
- Performance goal setting
- maintain policy
- anticipate customer needs
- exceed expectations, respond quickly
Languages
English
Advanced
C1
Hobbies & Interests
Health and well-being, travel, community service, writing, blogging
Timeline
Head housekeeper / customer service / breakfasts
The Strand and Ravensbourne Hotel
06.2023 - 09.2024
End of tenancy cleaner
Onthemarquee
06.2022 - 05.2024
Twynham school
GCSEs from Health and social care, art
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