SHAWAYNE MARSHALL

In this role, I primarily worked in the Meetings & Events and Breakfast departments, typically starting my shift at 7:00 AM. My responsibilities included setting up breakfast and meeting rooms to ensure everything was in place and ready for guests before their arrival.

Around 10:30 AM, I would circulate among the clients to offer mid-morning refreshments, ensuring all stations were well-stocked and presented to a high standard. Throughout the day, I remained attentive to the needs of each group, managing a range of responsibilities efficiently and professionally.

At approximately 11:20 AM, I began preparing lunch service. This involved checking for any dietary requirements or allergies to ensure all food was safe and suitable for each guest. After the lunch period, I collected used dishes and delivered them to the kitchen porters, then began setting up the final refreshment service of the day.

During my time at the hotel, I supported a variety of events, including:

• Children's charity functions
• Fundraising auctions
• Christmas parties
• Birthday celebrations
• Sporting events
• Live shows and entertainment acts
• Champagne tasting events
• Stand-up comedy performances

This role strengthened my skills in time management, attention to detail, customer service, and event coordination, all of which are essential in a successful hospitality career.