Mellissa Ruth-Ann Daniel

Executive Assistant - Duties and Responsibilities

Office Manager - Duties and Responsibilities

• Oversee day-to-day operations of the office to ensure smooth functioning.
• Managed office supplies inventory and placed orders when necessary.
• Organised and coordinated office events, meetings, and appointments.
• Maintained safe, clean, and professional work environment.
• Developed and implemented office policies and procedures to improve efficiency.
• Managed budgets, track office expenses, and process invoices.
• Coordinated with external vendors for maintenance, repairs, and office supplies.
• Supervised administrative staff, delegate tasks, and ensure performance objectives are met.
• Handled confidential information and ensured data protection procedures are followed.
• Liaised with building management and other stakeholders to address facility-related issues.
• Prepared reports and presentations for management as needed.
• Ensured compliance with health and safety regulations within the office.
• Manage communication systems, including phones and IT services.
• Provide high-level administrative support to senior executives.
• Manage executive’s calendar, scheduling meetings, appointments, and travel arrangements.
• Prepared documents, reports, and presentations for meetings and events.
• Act as liaison between executive and internal teams, clients, or partners.
• Organized and coordinated meetings, conferences, and executive events.
• Handled confidential information and maintained high level of discretion.
• Assisted in preparation of expense reports and budget tracking.
• Managed special projects as assigned by the executive, coordinating with various departments.
• Ensure effective time management for the executive by prioritizing tasks and deadlines.

• Enhanced guest satisfaction by implementing innovative service protocols.
• Managed guest booking systems efficiently, reducing errors and oversights dramatically.

• Handled confidential documents with utmost discretion and security.
• Facilitated smooth check-in procedures for clients, fostering a welcoming environment.

• Managed high-volume phone calls, ensuring efficient business communication.

• Optimised operational efficiency by implementing strategic business processes.

• Carry out emergency equipment checks and security check on board the aircraft.

• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.

• Supported the sales team with pricing and product knowledge queries and loaded, maintained hotel stock and availability.