Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Mellissa Webster

Northfleet,Kent

Summary

I have nearly three years experience in health care setting and nearly three year experience in administrative sector.

I am a hardworking, multitasking person with excellent communication skills. I can go above and beyond what is asked for me and basic administrative tasks. I have excellent work ethic and strength in boosting company morale. I also have good computer skills, good problem-solving, excellent time management and always willing to work as a team.


Overview

14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Health care assistant

HC One
Northfleet, Kent
03.2019 - 03.2022
  • Taking responsibility for residents physical and emotional well being and social.
  • Assisting residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection set down by HC One.
  • Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
  • Prepared meals for patients, ensured balanced nutrition intake.
  • Ensured infection control measures were adhered to strictly for the safe environment for both staff and patients alike.
  • Kept detailed records of patient progress, assisted medical staff in treatment planning.
  • Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Worked closely with nurses to maintain high levels of communication.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Monitored client health conditions and reported immediate issues to manager.
  • Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.

Administrative assistant

Gravesham Borough Council
Gravesend, Kent
10.2007 - 01.2010
  • Phoning claimants regarding housing and council benefit over payments.
  • Using in-house programs to contact relevant claimants.
  • Send letters to claimants regarding over payments
  • Input data from benefit forms into in-house programs.
  • Minute taking
  • Sending benefit forms to claimants
  • Collecting confidential documents from claimants.
  • Contributed to team effort by accomplishing related results as needed.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Assisted claimant with benefit forms.
  • Supported accurate record-keeping with proficient data entry skills.
  • Interacted professionally with clients providing excellent service at all times.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Wrote professional letters, emails and memo for business communication.
  • Examined, scanned and input documents in software system.
  • Sorted and organised different types of information by document type, personnel or location.

Education

NVQ Level 1 - Legal Secretary

North West Kent College
Gravesend, Kent
09.2006 - 07.2007

NVQ Level 1 - Junior Administrator

North West Kent College
Gravesend, Kent
09.2005 - 07.2006

Skills

  • Multitasking under pressure
  • Dementia care training
  • Adapting to patient needs
  • Time management mastery
  • Flexibility in task handling
  • Time efficiency
  • Precision under pressure
  • Confidentiality awareness

Affiliations

  • Socialising with friends and family.
  • Enjoy bike riding, yoga and walking.
  • Colouring and board games
  • Exploring the outdoors and historic places

Certification

  • NCFE CACHE Level 2 Certificate Introducing Caring For Children And Young People

Date Awarded: 25/03/2019

  • IAO Level 2 Certificate In Principles Of Business And Administration

Date Awarded: 29/03/2023


References

References available upon request.

Timeline

Health care assistant

HC One
03.2019 - 03.2022

Administrative assistant

Gravesham Borough Council
10.2007 - 01.2010

NVQ Level 1 - Legal Secretary

North West Kent College
09.2006 - 07.2007

NVQ Level 1 - Junior Administrator

North West Kent College
09.2005 - 07.2006

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Mellissa Webster