Melissa Schofield
kettering,Northamptonshire
Summary
Highly motivated and versatile professional with over 7 years experience across care, administration, and customer service. Proven ability to build strong relationships, communicate effectively, and consistently deliver high standards of support and service in a fast pace environment. Demonstrates excellent organisational skills, attention to detail, and ability to manage multiple responsibilities with accuracy and efficiency. Confident in handling administrative tasks, maintaining records, and dealing with enquiries in a professional Manner.
Overview
23
23
years of professional experience
Work history
Support worker
creative support
2023.07 - Current
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Participated in regular team meetings, enhancing quality of care provided.
- Supported daily living skills training which increased client self-sufficiency.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Administered medication according to schedule, promoting optimal health outcomes.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Assured safety measures were met to prevent falls or accidents.
- Actively listened to client concerns thus creating a comforting environment.
- Helped achieve patient independence through guided tasks and activities.
- Encouraged social integration by facilitating community involvement opportunities.
- Assisted with mobility issues enabling easier movement around the home.
Homemaker
small business owner
2019.09 - 2023.07
- Managed a household while successfully launching and operating a private gel polish nail line.
- Developed entrepreneurial skills including time management, customer relations, and stock control.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Support worker
concensus
2017.07 - 2019.09
- Increased comfort levels with personal care duties such as bathing and dressing.
- Participated in regular team meetings, enhancing quality of care provided.
- Helped achieve patient independence through guided tasks and activities.
- Actively listened to client concerns thus creating a comforting environment.
Administrator
National rail
2014.04 - 2015.06
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Improved record keeping system with attention to detail and thoroughness.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Oversaw database to maintain updated records and accuracy.
customer service
flybe airlines
2011.05 - 2014.03
- Provided excellent customer service, fostered loyal customer base.
- Provided excellent customer service, resolving any concerns promptly.
- Developed product knowledge for effective customer service.
- Provided excellent customer service for overall guest satisfaction.
- Assisting & supporting passengers at the check in area.
- provision of passengers assistance, handling customer complaints & other duties as assigned.
Sales advisor
Ikea
2010.01 - 2011.02
- Actively approaching and advising business customers on the best furnishing solutions, handling enquires via phone, email and in-person.
- managing end-to-end sales process-from producing quotations and processing purchase orders to coordinating with logistics, interior design, and fulfilment teams
- developing new business opportunities, maintaining sales pipeline and tracking performance to achieve sales targets.
- supporting invoice to pay clients, handling applications, credit enquiries and disputes.
Sales cashier
Sainsbury's
2003.01 - 2005.12
- Assisted shoppers in locating products around the store when necessary.
- Managed cash drawer, ensuring appropriate change was given.
- Improved customer satisfaction by providing efficient and friendly service at the till.
- Processed card payments securely with adherence to data protection regulations.
- Greeted each customer with a smile upon arrival at the counter, creating a welcoming atmosphere.
- Maintained clean and orderly checkout area, fostering pleasant shopping environment.
- Helped restock shelves during quiet periods, improved product availability on shop floor.
- Bagged items carefully to avoid damage during transport.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
Education
access to higher education - social work
distant learning centre
United Kingdom 02/2026 -
BTEC First Diploma in Caring - care
Henley College Coventry
Coventry 09/2004 - 09/2005
Care certificate - Care
Creative Academy
Wellingborough, Northamptonshire 07/2024 - 07/2024
GCSEs - English, Maths, Science, It, Media studies, Business studies & Food technology
Wooday way park school Coventry
Coventry 09/2003 - 09/2004
Skills
Care/support Work Skills
- Person-centred care and support planning
- Safeguarding and duty of care
- communication support( verbal amd non-verbal)
- Medication Administration
- record keeping and care documentation
- promoting independence and dignity
Administration Skills
- Accurate data entry and record management
- Microsoft office (Word, Excel, powerpoint, teams,
- Diary and appointment scheduling
- Email and telephone correspondence
- Filling systems (digital and paper based)
- Report writing and documentation
- Time management and organisatiom
Transferable Skills
- Strong communication skills
- Patience and Empathy
- Adaptability
- Organisation and multitasking
- Attention to detail
- Reliability and professionalism
- Ability to work independently and as part of a team
Affiliations
- I enjoy maintaining a healthy lifestyle through regular exercise and swimming, as well as spending quality time with my family.
References
References available upon request.
Timeline
Support worker
creative support
2023.07 - Current
Homemaker
small business owner
2019.09 - 2023.07
Support worker
concensus
2017.07 - 2019.09
Administrator
National rail
2014.04 - 2015.06
customer service
flybe airlines
2011.05 - 2014.03
Sales advisor
Ikea
2010.01 - 2011.02
Sales cashier
Sainsbury's
2003.01 - 2005.12
access to higher education - social work
distant learning centre
02/2026 -
BTEC First Diploma in Caring - care
Henley College Coventry
09/2004 - 09/2005
Care certificate - Care
Creative Academy
07/2024 - 07/2024
GCSEs - English, Maths, Science, It, Media studies, Business studies & Food technology
Wooday way park school Coventry
09/2003 - 09/2004