Emily Barber
Fair Oak,Hampshire
Summary
Dedicated professional with extensive experience across healthcare, education, customer service, and support environments. Expertise in Positive Behaviour Support (PBS) and communication methods including Makaton and PECS. Able to manage de-escalation and conflict situations, adapt communication styles to individual needs, and work effectively in high-pressure and complex environments, including supporting individuals with complex physical and mental health needs. Skilled in multidisciplinary team collaboration, risk assessments, care planning, accurate record keeping, and documentation. Demonstrates strong organisational and time management skills while supporting individuals in new or unfamiliar environments. Adept at relationship building, person-centred support, delegation, leadership, and financial and wellbeing support, with the ability to adapt quickly, learn new skills, and work confidently across diverse settings.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Support worker
PBS4
Southampton
2021.04 - Current
- Provided support for individuals with forensic histories, learning disabilities, and mental health needs.
- Assisted individuals with complex physical and mental health conditions in daily living activities and during hospital stays.
- Facilitated community engagement, hospital appointments, and transition planning into new homes and personal care.
- Collaborated with multidisciplinary team to support adjustments in health.
- Guided 6 individuals in learning new life skills using positive behaviour support.
- Assisted with care plans, hospital passports, dynamic risk assessments, and maintaining accurate care documentation and records.
Nursery nurse
The Mulberry Bush
Southampton
2020.10 - 2021.04
- Enhanced children's social development for improved interaction skills through arranging group activities and playdates.
- Supported individual learning needs of each child by implementing personalised strategies and plans.
- Promoted hygiene practices by teaching basic grooming habits such as hand-washing before meals.
- Administered first aid when required, ensuring prompt attention to injuries or illnesses.
Sales assistant
Imperial Cars
Hedge End, Hampshire
2020.01 - 2020.10
- Assisted in completing over 10 tasks within tight deadlines.
- Delivered exceptional after-sales service, encouraging repeat business.
- Handled inbound sales enquiries and supplied customers with precise information regarding vehicles and services.
- Coordinated customer appointments and processed vehicle deposits professionally.
- Communicated regularly with customers via phone and email, offering updates and addressing queries.
- Guided customers to appropriate departments to enhance customer experiences.
Support worker
Voyage Care
Fair Oak, Hampshire
2017.08 - 2019.12
- Provided daily assistance to 7 residents in residential care.
- Promoted independence and community access through tailored support.
- Facilitated communication using Makaton and adapted approaches for effective interactions.
- Organised monthly meetings for the resident I was key worker for to assess wellbeing goals and individual needs.
- Maintained weekly activity rotas reflecting residents’ interests and preferences.
Nursery nurse
Tinies Agency
Southampton
2017.02 - 2017.07
- Assisted in various nurseries and crèches by quickly adapting to new environments, routines, and teams.
- Established positive relationships with children and staff, ensuring safe and approachable presence.
- Supported daily nursery operations by setting up activities and preparing rooms for the day.
- Learned routines, policies, and individual needs of children efficiently, demonstrating strong communication and adaptability.
Room leader
Cuddles and Care
Eastleigh, Hampshire
2015.03 - 2017.02
- Completed Level 3 early years qualification prior to advancing to room leader in baby room.
- Delegated responsibilities to team members to facilitate daily operations and routines.
- Planned engaging activities suitable for children's age to enhance learning and development.
- Assisted additional nursery settings with organisation and documentation as needed.
- Cultivated positive relationships with parents through consistent updates and developmental discussions.
- Served as key worker for child with Down syndrome, tailoring support and communication to individual needs and milestones.
Apprentice nursery nurse
The trees day care
2014.06 - 2015.02
- Assisted in completion of Level 3 early years apprenticeship while working in various nursery rooms.
- Supported daily routines and activities to ensure children's engagement.
- Adapted to different age groups and rooms to aid the nursery team effectively.
Education
Master of Science - Psychology
University of Wolverhampton
WolverhamptonBachelor of Arts - Health and Social Care
The Open University
Milton Keynes 2022.09 - 2025.07
NVQ Level 3 - Childcare
Learn Direct
Eastleigh, Hampshire 2014.06 - 2016.05
NVQ Level 2 - Child Care
Eastleigh College
Eastleigh 2014.09 - 2015.04
Skills
- Positive Behaviour Support (PBS)
- MAPA and SCIP trained
- Makaton, PECS and other communication methods
- De-escalation and conflict management
- Adapting communication styles to individual needs
- Multidisciplinary team working
- Risk assessments and care planning
- Accurate record keeping and documentation
- Organisation and time management
- Supporting individuals in new or unfamiliar environments
- Adaptability across diverse work settings
- Personal care and wellbeing support
- Financial management and budgeting support
- Relationship building and person-centred support
- Strong interpersonal and communication skills
- Delegation and Leadership
Affiliations
- Creative arts and crafts, including resin art and digital design
- Currently co-creating a children’s book project
- Reading
- Travelling and exploring new environments and cultures
- Concerts and live music events
- Socialising with friends and family
Certification
- Epilepsy
- Infection Control
- Fetal Alcohol Syndrome Disorder
- Scip
- Makaton
- First Aid
- Positive Behaviour Support
- Safeguarding
- Medication Administration
References
References available upon request.
Timeline
Bachelor of Arts - Health and Social Care
The Open University
2022.09 - 2025.07
Support worker
PBS4
2021.04 - Current
Nursery nurse
The Mulberry Bush
2020.10 - 2021.04
Sales assistant
Imperial Cars
2020.01 - 2020.10
Support worker
Voyage Care
2017.08 - 2019.12
Nursery nurse
Tinies Agency
2017.02 - 2017.07
Room leader
Cuddles and Care
2015.03 - 2017.02
NVQ Level 2 - Child Care
Eastleigh College
2014.09 - 2015.04
Apprentice nursery nurse
The trees day care
2014.06 - 2015.02
NVQ Level 3 - Childcare
Learn Direct
2014.06 - 2016.05
Master of Science - Psychology
University of Wolverhampton