Melissa Graham
Annan,Dumfries and Galloway
Summary
Customer-oriented team leader with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
33
33
years of professional experience
Work history
Team Leader/manager
William Hill
Annan, Dumfries and Galloway
03.2007 - Current
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Streamlined workflow for a more efficient process.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Monitored daily operations whilst reducing operational cost significantly.
- Improved customer satisfaction through close collaboration with the team.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Process operator
Youngs Seafood
Annan, Dumfries and Galloway
05.1993 - 03.2007
- Loaded raw materials into machinery with precision, enabling accurate processing results.
- Worked flexibly across various shifts providing continuous support to overall plant operations.
- Followed strict cleanliness standards whilst handling food products to maintain hygiene standards.
- Reported on incidents and abnormalities and took immediate corrective actions.
Education
A-Levels - Geography
LockerbieAcademy
Lockerbie, Dumfries and Galloway 08/1989 - 05/1993
Skills
- Decisive decision-making
- Goal setting expertise
- Leadership proficiency
- Issue resolution
- Employee training and development
- Performance appraisals
- Customer relationship management
- Task prioritising
- Team supervision
Affiliations
- Walking
- Cooking
- Travelling
- Reading
- Gardening
Timeline
Team Leader/manager
William Hill
03.2007 - Current
Process operator
Youngs Seafood
05.1993 - 03.2007
A-Levels - Geography
LockerbieAcademy
08/1989 - 05/1993