MELISA MARAMBANYIKA
Carshalton, Surrey,United Kingdom
Summary
A highly dedicated, seasoned and reliable Care Worker with extensive experience providing compassionate and personalised care for service users. Proficient in assisting with daily living activities, medication management and mobility support. Adept at creating a comfortable and engaging environment and fostering genuine connections with clients. Demonstrates exceptional communication, problem-solving and multitasking skills to ensure highest level of care and service user satisfaction. Committed to continuously expand Healthcare knowledge and best practices to enhanced quality of care provided.
Looking to better myself in the job environment, using the knowledge and experience I’ve acquired in dealing with patients.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work history
Support worker(Part time)
Lifeways Ringstead Road
Carshalton, Surrey
2025.07 - Current
- Help residents follow daily routines that improve daily life for vulnerable people.
- Provide personal care and prepare meals according to care plans.
- Support feeding needs using prescribed requirements from care plans.
- Engage residents in planned activities to encourage participation and wellbeing.
- Accompany residents to appointments and assist with holiday travel arrangements.
- Administer medication following care records and prescribing instructions.
- Prepare nutritious meals that match special dietary needs requirements.
- Maintain a clean environment to support resident health and comfort.
- Share feedback on progress to update personalised care plans accordingly.
- Listen to resident concerns to create a calm reassuring environment.
- Participate in regular team meetings to enhance quality of care provided.
- Provide companionship during outings to support active social life for clients.
- Assist with mobility issues to enable easier movement around the home.
- Promote mental stimulation through conversation, reading, and games.
- Maintain detailed records of patient behaviour changes for healthcare team reference.
- Encourage social integration by facilitating community involvement opportunities.
- Assist with personal care activities such as washing and dressing consistently.
- Use excellent communication and interpersonal skills to engage individuals in need.
- Build strong patient relationships through compassionate care and friendly rapport building.
- Empower individuals to pursue hobbies and leisure activities like shopping.
- Continuously promote best practices in health safety and security for welfare.
- Administered medication according to schedule, promoting optimal health outcomes.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Encouraged social integration by facilitating community involvement opportunities.
- Enhanced wellbeing of patients by providing emotional support and companionship.
Senior Health care worker
Exodus health care company
London
2023.03 - 2026.06
- Check assigned clients’ medical, and personal charts to determine their needs.
- Converse with clients in order to make them comfortable.
- Provide personal services such as help with washing, bathing, and toileting.
- Perform light housekeeping tasks including dusting, and changing bed linen.
- Observe clients to ensure that they are well both physically, and emotionally.
- Take and record clients’ vitals such as temperature, pulse, and blood pressure readings.
- Properly log all clients’ information into their charts.
- Encourage clients to participate in physical, and/or, mental activities.
- Provide emotional support, and lead clients through emotional disturbances, and incidents.
- Coordinate doctors’ appointments, and accompany clients to their appointments.
- Create and implement a daily routine, best suited to each client’s specific situation.
- Prepare meals in accordance with clients likes, and medical requirements.
- Administer medication in accordance with doctors’ orders.
- Turn and reposition bedridden patients, to ensure that bedsores do not transpire.
- Assist clients with mobility issues, to get around their houses and support exercise sessions with physical therapists.
- Ensure complete, and continuous cleanliness and sanitization of clients’ living areas.
- Provide housekeeping and laundry services.
- Run errands such as grocery shopping, or paying bills on the clients’ request
- Follow standards and procedures to ensure a healthy environment for clients at all times.
- Performed basic housekeeping duties including changing bed linens and laundry services thereby contributing towards the general upkeep of the facility .
- Ensured a clean and safe environment, maintaining infection control standards.
- Transported patients to appointments or outings safely and punctually, ensuring they met their commitments on time.
- Supported personal hygiene needs, contributed to overall wellbeing of patients.
Health Care Assistant
Bluebird Care Epsom and Kingston
Sutton, Surrey, Surrey
2023.09 - 2024.09
- Delivered anti-discriminatory care without judgement during everyday support tasks.
- Assisted patients with consuming drinks and food, following care needs.
- Stored client information securely and maintained confidentiality at all times.
- Supported showering, cleaning, and toileting duties as requested by residents.
- Cooked nutritious meals while following each patient dietary requirements.
- Built professional relationships with service users through respectful daily contact.
- Monitored physical and mental health changes and reported concerns immediately.
- Implemented individual support plans and ran tailored activities each day.
- Maintained excellent patient satisfaction by responding early to needs.
- Provided friendly, compassionate, proactive support throughout each shift.
- Promoted independence by supporting resident choice and respecting privacy.
- Listened to complaints and feedback, actioning improvements to quality care.
- Protected confidentiality at all times in line with NHS data protection norms.
- Provided basic health education to patients for proper self-care post discharge.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
Sales and marketing officer
Riskev Holdings
Harare
2021.01 - 2022.02
- Reaching out to customers through cold calling, emailing.
- Expediting the resolution of customer problems and complaints to maximize 100% customer satisfaction.
- Establishing, developing and maintaining of positive business relationships with current customers and prospective customers in the assigned market segment to generate new business for the organization products or service.
- Contributing to the development of marketing strategies.
- Designing and implementing marketing plans for company products.
- Working with the sales team to develop targeted sales strategies.
- Answering client queries about product specifications and uses.
- Maintaining client relations.
- Tracking sales data to ensure the company meets sales quotas.
- Creating and presenting sales performance reports.
- Coordinated engaging events and trade shows to showcase product range.
- Devised effective pricing strategies to maximise profitability whilst maintaining competitive edge.
- Developed compelling product presentations for improved audience engagement.
- Optimised sales processes for streamlined operations and improved efficiency.
Education
NVQ Level 5 Health and Social Care - Health and Social Care Management
London College of Professional Studies
London 2025.01 - 2026.01
Diploma - Caregiving
Alison.com
United Kingdom 2022.12 - 2022.12
Masters - Business Administration
Midlands State University
Gweru, Zimbabwe 2022.03 - 2023.11
Care certificate - STANDARDS 1 TO 15
Caredemy
United Kingdom 2022.11 - 2022.11
Bachelors of science honors degree - Biotechnology
Chinhoyi university of technology
Chinhoyi, Zimbabwe 2016.02 - 2019.12
Certificate - Project Monitoring and Evaluation
Project management in Zimbabwe
Harare, Zimbabwe 2021.03 - 2021.06
Zimsec advanced level - Mathematics, Biology ,Chemistry
Peoples College
Harare, Zimbabwe 2014.01 - 2015.11
Zimsec ordinary level -
Nyamuzuwe High School
Mutoko 2010.01 - 2013.10
Diploma - Sales and Marketing
LCCL BOARD UK
United Kingdom 2021.03 - 2021.10
Skills
- Person-centred care
- Emergency response
- Safeguarding practices
- Patient competency
- Multi-tasking ability
- Mobility assistance
- Emotional intelligence
- Desire to learn
- Problem-solving skills
REFERENCES
References available upon request.
HOBBIES
Basketball, Enjoy working, Interacting with new people, Travelling, Volunteering at Old Age People’s Homes., Movies
Accomplishments
- Reorganized the room setting which increased the mobility level of clients by 30%
- Maintained a 100% safe driving record while accompanying clients to medical appointments and social activities.
- Streamlined the care process of the facility by incorporating timesheets and logs into the reporting system, increasing overall efficiency by 50%.
- Accurately completed assignments and general duties, increasing overall efficiency by 40%.
- Attained 100% ratings for punctuality
Timeline
Support worker(Part time)
Lifeways Ringstead Road
2025.07 - Current
NVQ Level 5 Health and Social Care - Health and Social Care Management
London College of Professional Studies
2025.01 - 2026.01
Health Care Assistant
Bluebird Care Epsom and Kingston
2023.09 - 2024.09
Senior Health care worker
Exodus health care company
2023.03 - 2026.06
Diploma - Caregiving
Alison.com
2022.12 - 2022.12
Care certificate - STANDARDS 1 TO 15
Caredemy
2022.11 - 2022.11
Masters - Business Administration
Midlands State University
2022.03 - 2023.11
Certificate - Project Monitoring and Evaluation
Project management in Zimbabwe
2021.03 - 2021.06
Diploma - Sales and Marketing
LCCL BOARD UK
2021.03 - 2021.10
Sales and marketing officer
Riskev Holdings
2021.01 - 2022.02
Bachelors of science honors degree - Biotechnology
Chinhoyi university of technology
2016.02 - 2019.12
Zimsec advanced level - Mathematics, Biology ,Chemistry
Peoples College
2014.01 - 2015.11
Zimsec ordinary level -
Nyamuzuwe High School
2010.01 - 2013.10