Melanie Rowlands
Street,Somerset
Summary
During my time as a PCSO in the Mendips, I was asked to step into an acting PCSO Supervisor role. In this position, I attended senior management meetings, provided operational updates, and contributed to decision‑making discussions. I was also responsible for managing a team of PCSOs, offering guidance, overseeing workloads, and ensuring that daily tasks were completed effectively and to a high standard.
Offering solid interpersonal skills and genuine commitment to community safety. Knowledgeable about conflict resolution, public assistance, and maintaining order. Ready to use and develop communication, problem-solving, and teamwork skills in Guest Services Lead role.
Calm and approachable Police Community Support Officer with knack for building strong community relations. Increased public safety through proactive patrolling and quick conflict resolution. Known for clear communication and fostering trust within diverse communities.
Overview
38
38
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Police community support officer
Avon and Somerset Constabulary
Street, Somerset
2004.08 - Current
- Gathered intelligence from local community on current issues.
- Patrolled residential areas for optimised community safety.
- Collaborated with community wardens and neighbourhood watch teams to manage antisocial behaviour.
- Offered compassionate victim support for minimised distress and upset.
- Educated young people on drug and knife crime in schools, colleges and youth groups to deter vulnerable adults and children from exploitation and offending.
- Demonstrated crowd control, site patrolling and access management at large-scale community events.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Developed strong links with local and surrounding communities on social media channels and online forums.
- Deterred crime by visually patrolling known crime hotspots in Glastonbury.
- Wrote and submitted reports concerning police activities and investigations.
- Collaborated with public service groups to expand partnerships and improve policing in Glastonbury.
- Facilitated neighbourhood watch programmes by working with community groups and volunteers.
- Directed high-volume traffic safely around accidents and incidents.
- Produced comprehensive crime reports with meticulous attention to detail.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Developed community knowledge to identify and address at-risk individuals and locations.
- Worked crime scenes, preserving and securing forensic evidence to strengthen investigation accuracy and case viability.
- Issued parking fines, logging required information accurately and swiftly.
- Directed traffic and oversaw removal of vehicles.
Police Enquiry Officer
Avon and Somerset Constabulary
Bridgwater, Somerset
1994.04 - 2004.08
- Defined and implemented organisational policies, rules and regulations.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Answered customer enquiries with excellent customer service skills.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Handled customer queries focused on first-call resolution.
- Recorded customer information and interactions.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Acted as first point of contact for customer issues and queries.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Offered compassionate victim support for minimised distress and upset.
- Wrote and submitted reports concerning police activities and investigations.
- Produced comprehensive crime reports with meticulous attention to detail.
Traffic warden
Avon and Somerset Constabulary
Bridgwater, Somerset
1992.10 - 1994.04
- Held polite, professional manner, handling confrontation with tact and diplomacy.
- Enforced traffic and parking restrictions to keep roads congestion-free during high-volume city events.
- Remained calm under pressure to professionally handle evolving emergency scenarios.
- Checked accuracy of road lines and parking signs, reporting defective lines and signs.
- Identified known traffic hot spots and patrolled regularly to improve congestion issues.
- Identified illegally parked vehicles and contacted towing service for smooth and efficient removal.
- Used two-way radio to liaise with supervisors and find positive outcomes to complex issues.
- Patrolled community areas carefully, overseeing proper enforcement of rules and regulations.
- Offered advice and guidance to members of public.
- Acted as point of contact for confused, distressed, or lost members of public.
- Worked outside in adverse weather conditions.
- Issued warnings to patrons not complying with established rules.
- Attended court or tribunal in instances of parking ticket disputes.
Administration Assistant
Wessex Water/National Rivers Authority
Bridgwater, Somerset
1988.05 - 1992.10
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Responded to telephone enquiries from clients, vendors and members of public.
- Examined, scanned and input documents in software system.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Arranged filing systems for easy use and retrieval by personnel.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Sorted and organised different types of information by document type, personnel or location.
- Wrote professional letters, emails and memoranda for business communication.
- Sorted and distributed business correspondence to correct department or staff member.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Kept adequate office supplies on hand to support staff and business requirements.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Opened and routed business parcels and letters.
- Gathered information, created charts and produced reports for staff.
Education
GCSEs - General
Sydenham Comprehensive School
Bridgwater, Somerset 1983.02 - 1986.08
Skills
- Effective delegation
- Leadership skills
- Ethical practices
- Constructive feedback
- Staff development
- Problem-solving analysis
- Employee training
- Performance assessment
- Team motivation
- Resilience under pressure
Affiliations
- Crocheting
- 3D Printing
- Reading
- Sewing
- Crafting
Certification
I am currently the Hate Crime Champion for the Mendip area, a role in which I respond to all incidents recorded as Hate Crime. This requires a strong understanding of the diverse support services available to victims, ensuring that individuals affected by hate‑related offences receive appropriate guidance, safeguarding, and referrals. I maintain up‑to‑date knowledge of local and national support networks, enabling me to provide informed advice and contribute to improved outcomes for victims and communities.
Accomplishments
I have received multiple awards during my time with Avon and Somerset Constabulary, including recognition from the Constabulary itself, the Police and Crime Commissioner, and the local authority. These awards have acknowledged my contribution to reducing crime, supporting vulnerable members of the community, and promoting local support groups and initiatives.
In addition to formal awards, I have also received numerous thank‑you letters and cards from local residents, schools, and community organisations, reflecting the positive relationships I have built and the trust I have earned within the community.
Timeline
Police community support officer
Avon and Somerset Constabulary
2004.08 - Current
Police Enquiry Officer
Avon and Somerset Constabulary
1994.04 - 2004.08
Traffic warden
Avon and Somerset Constabulary
1992.10 - 1994.04
Administration Assistant
Wessex Water/National Rivers Authority
1988.05 - 1992.10
GCSEs - General
Sydenham Comprehensive School
1983.02 - 1986.08