Lucyann Brand
Lydiate,Merseyside
Summary
A dedicated and highly experienced professional with over 20 years of service in the police force, specializing in community engagement, safeguarding and crisis intervention. Proven ability to work effectively with vulnerable individuals, often in high-pressure and emotionally complex situations. Skilled in conflict resolution, risk assessment, and multi-agency collaboration, with a deep understanding of the importance of early intervention. Throughout my career, I have demonstrated a solution-focused approach, strong interpersonal skills, and the ability to build trust with individuals from diverse backgrounds. I am passionate about supporting communities to achieve positive outcomes and am committed to promoting the welfare of children and young people. I am seeking full time opportunities based in the Liverpool City Region.
Overview
23
23
years of professional experience
Work history
Police Community Support Officer
Merseyside Police
Liverpool, Merseyside
2005.03 - Current
- Engage with local communities to build trust and gather intelligence for crime prevention
- ·Provide crime prevention advice and promote community safety initiatives
- Conduct high-visibility patrols to deter crime and reassure the public
- ·Respond to incidents of anti-social behaviour and support victims
- Facilitate resolution between individuals or groups in disputes through calm, impartial mediation, promoting community harmony
- Attend community meetings and liaise with local organisations to address community concerns and enhance public safety
- · Deliver educational talks to both children and parents in schools on key topics
- ·Signposting vulnerable adults, children and families to appropriate support services
- Established engagement with hard-to-reach groups
- Manage updates on Merseyside Police social media channels to keep community members informed
- Ensured safer neighbourhoods with proactive crime prevention initiatives.
Customer Service Assistant
Connolly Racing Bookmakers
Maghull, Merseyside
2003.10 - 2005.03
- Established strong rapport with customers, delivering friendly, reliable service in fast‑paced environment
- Ensured compliance with key policies, including age‑restriction checks and responsible gambling guidelines
- Frequently worked independently during morning shifts, demonstrating reliability, confidence, and strong organisational skills
Customer Service Assistant - Adult Learning
Liverpool City Council
Liverpool, Merseyside
2003.07 - 2003.09
- Demonstrated strong customer service skills and ability to engage confidently with people from wide range of backgrounds
- Provided information and guidance to adults enquiring about educational and training courses
- Supported callers in selecting suitable learning opportunities and understanding enrolment requirements
Education
Bachelor of Science - Criminology
Teesside University
Middlesborough07.2002
A-Levels -
Maricourt High School
Liverpool06.1999
GCSEs -
Maricourt High School
Liverpool07.1996
Skills
- Community engagement and rapport building
- Multi-agency collaboration & community partnership building
- Anti-Social behaviour prevention
- Conflict resolution
- Emotional intelligence
- Confidentiality and integrity
- Public speaking
- Report-writing
- Victim support
- Crime prevention strategies
References
References available upon request.
Timeline
Police Community Support Officer
Merseyside Police
2005.03 - Current
Customer Service Assistant
Connolly Racing Bookmakers
2003.10 - 2005.03
Customer Service Assistant - Adult Learning
Liverpool City Council
2003.07 - 2003.09
Bachelor of Science - Criminology
Teesside University
A-Levels -
Maricourt High School
GCSEs -
Maricourt High School