Melanie Pugh
Telford ,Shropshire
Summary
Compassionate Care Worker with a strong commitment to enhancing patient well-being in Hospital and Home settings.
Skilled in providing emotional and physical support to both patients and families. Maintaining Patient confidentiality at all times.
Dedicated to ensuring dignity and respect throughout all my aspects of the care I give.
Overview
16
16
years of professional experience
Work history
Health Care Assistant
NHS
Shrewsbury , Shropshire
04.2024 - Current
- Liaise between patients and healthcare professionals, facilitated effective communication channels.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Working as part of a team with Nurses and Health Care Professionals within the Hospital MDT Team to provide comprehensive patient care, ensuring a smooth recovery path, and to create a safe discharge plan.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Prepared meals for patients, ensured balanced nutrition intake.
- Assisted in patient care, improved comfort and well-being.
- To monitor vital signs of patients with meticulous attention to detail for accurate readings, logging this information onto the Hospital VitalPack.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Provided basic health education to patients for proper self-care post discharge.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Communicate with patients and families to discuss care plan adaptations, seeking continual improvement.
- Safely and securely transported patients using hoists and wheelchairs.
- Uphold patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
Health Care Assistant
Severn Hospice
Telford, Shropshire
10.2009 - 04.2024
- Providing End Of Life Care, both Ward based and Hospice at Home.
- Supporting both patients and families with Holistic Care
- My responsibility to ensure that Holistic, Physical, psychological, emotional, spiritual and social needs of families as a whole are met all times
- Working along side the Nursing staff, supporting with medications, dressings, feeding and personal care.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Safely escorted patients during medical appointments and hospital visits.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Safely and securely transported patients using hoists and wheelchairs.
- Promote positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Care of the Deceased, to Perform Last Offices after a patient has passed away showing utmost dignity and respect at all times.
- Respecting all Religious beliefs during and after care.
Education
Further Education - Mandatory Training
NHS
Shreswbury2025
Functional level 1 - Maths
Functional Level
Telford2020
Awareness of End of Life Care - Palliative Care
City and Guilds
Telford2018
NVQ Level 3 - Health and Social Care
City and Guilds
Telford2010
NVQ Level 2 - Health and Social Care
City and Guilds
Telford2004
GCSEs - Design Realisation
Charlton School
Telford1991
GCSEs - Office Studies
Charlton School
Telford1991
GCSEs - Co-Ordinated Science
Charlton School
Telford1991
GCSEs - Art and Design
Charlton School
Telford1991
GCSEs - Maths
Charlton School
Telford1991
GCSEs - English
Charlton School
Telford1991
Skills
- Patient dignity preservation
- Use of medical software
- Communicating with dementia patients
- Respecting cultural differences
- Handling distressed patients
- Knowledge of nhs policies
- Multitasking under pressure
- Supporting family members
- Elderly care proficiency
- Adapting to patient needs
- Healthcare ethical standards understanding
- Dementia care training
- Diabetes management techniques
- Physiological knowledge
- End-Of-Life care sensitivity
- Sensory impairment communication
- Patient care
- Patient engagement
- Nutrition management
- Palliative Care
- Exceptional communicator
- CPR certification
- Excellent bedside manner
- Infection control procedures
- Empathy and compassion
- Patient care plans
- Compassionate care giver
- Patient advocacy
- Personal care assistance
- Safeguarding knowledge
- Hoist operation
Timeline
Health Care Assistant
NHS
04.2024 - Current
Health Care Assistant
Severn Hospice
10.2009 - 04.2024
Further Education - Mandatory Training
NHS
Functional level 1 - Maths
Functional Level
Awareness of End of Life Care - Palliative Care
City and Guilds
NVQ Level 3 - Health and Social Care
City and Guilds
NVQ Level 2 - Health and Social Care
City and Guilds
GCSEs - Design Realisation
Charlton School
GCSEs - Office Studies
Charlton School
GCSEs - Co-Ordinated Science
Charlton School
GCSEs - Art and Design
Charlton School
GCSEs - Maths
Charlton School
GCSEs - English
Charlton School