Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Melanie Low

Redruth

Summary

A very well organised and methodical team player with almost 20 years of experience within financial services. Works well under pressure and used to working in a strict audited environment. Working cases with a fine eye for detail and meeting Quality Management criteria. Highly aware of the importance of confidentiality and GDPR guidelines.

Overview

23
23
years of professional experience
2
2
years of post-secondary education

Work history

Banking and Savings Administrator

Nationwide Building Society
Swindon
09.2021 - 08.2025
  • Working within the Isa transfer team, dormant accounts team and most recently change of personal details team.
  • Keying cases and updating customer records as requested.
  • Working to targets and productivity requirements as outlined by management.
  • Making outbound calls to members.
  • Adhering to all compliance measures and maintaining confidentiality and discretion when accessing member files.

Customer Representative Branch

Nationwide Building Society
Redruth
11.2006 - 09.2021
  • Delivering a high standard of customer service in a fast-paced environment face to face and over the phone.
  • Cash handling and balancing a till.
  • Complaint handling, resolving a wide range of customer queries and using a variety of in-house computer systems.
  • Keying customer transactions such as CHAPS payments and other office duties as required.

Retail Advisor

Marks and Spencer
Truro
10.2002 - 10.2006
  • Stocked, replenished and organised sales floor to ensure consistent levels of product availability for a busy womenswear dept.
  • Customer service and handling complaints.
  • Till operation, handling customer queries and assessing potential new employees as and when required on the shop floor as part of their interview process.

Education

A Level - English Lit, Sociology, Media Studies

Redruth School Sixth Form
09.1999 - 07.2001

GCSE - Maths, English Language, English Lit, Science

Redruth School

Skills

  • Outlook
  • Word
  • Customer Service
  • Administration

References

References available upon request.

Timeline

Banking and Savings Administrator

Nationwide Building Society
09.2021 - 08.2025

Customer Representative Branch

Nationwide Building Society
11.2006 - 09.2021

Retail Advisor

Marks and Spencer
10.2002 - 10.2006

A Level - English Lit, Sociology, Media Studies

Redruth School Sixth Form
09.1999 - 07.2001

GCSE - Maths, English Language, English Lit, Science

Redruth School
Melanie Low