Melanie Low
Redruth
Summary
A very well organised and methodical team player with almost 20 years of experience within financial services. Works well under pressure and used to working in a strict audited environment. Working cases with a fine eye for detail and meeting Quality Management criteria. Highly aware of the importance of confidentiality and GDPR guidelines.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work history
Banking and Savings Administrator
Nationwide Building Society
Swindon
09.2021 - 08.2025
- Working within the Isa transfer team, dormant accounts team and most recently change of personal details team.
- Keying cases and updating customer records as requested.
- Working to targets and productivity requirements as outlined by management.
- Making outbound calls to members.
- Adhering to all compliance measures and maintaining confidentiality and discretion when accessing member files.
Customer Representative Branch
Nationwide Building Society
Redruth
11.2006 - 09.2021
- Delivering a high standard of customer service in a fast-paced environment face to face and over the phone.
- Cash handling and balancing a till.
- Complaint handling, resolving a wide range of customer queries and using a variety of in-house computer systems.
- Keying customer transactions such as CHAPS payments and other office duties as required.
Retail Advisor
Marks and Spencer
Truro
10.2002 - 10.2006
- Stocked, replenished and organised sales floor to ensure consistent levels of product availability for a busy womenswear dept.
- Customer service and handling complaints.
- Till operation, handling customer queries and assessing potential new employees as and when required on the shop floor as part of their interview process.
Education
A Level - English Lit, Sociology, Media Studies
Redruth School Sixth Form
09.1999 - 07.2001
GCSE - Maths, English Language, English Lit, Science
Redruth School
Skills
- Outlook
- Word
- Customer Service
- Administration
References
References available upon request.
Timeline
Banking and Savings Administrator
Nationwide Building Society
09.2021 - 08.2025
Customer Representative Branch
Nationwide Building Society
11.2006 - 09.2021
Retail Advisor
Marks and Spencer
10.2002 - 10.2006
A Level - English Lit, Sociology, Media Studies
Redruth School Sixth Form
09.1999 - 07.2001
GCSE - Maths, English Language, English Lit, Science
Redruth School
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