Kanchana Nadeeshani Gamlath
Southend-On-Sea,United Kingdom
Summary
Dedicated professional with a strong background in customer service and merchandising, demonstrating exceptional skills in customer relationship management, data entry accuracy, and cash handling. Proven ability to enhance customer satisfaction through empathy and adaptability while maintaining high standards of computer literacy. A reliable team player committed to continuous improvement and career growth within the industry.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work history
Snr. Executive in Deposit and Savings as Well as Digital Banking Unit
LOLC Finance PLC
, Sri Lanka
2022.04 - 2023.10
Customer Relation Officer
Sinhaputhra Finance PLC
, Sri Lanka
2007.12 - 2022.03
- Gradually got promotions and the final title was as a Snr. Executive in Savings and Deposits division.
Trainee Banking Assistant
Bank of Ceylon
Kandy, Sri Lanka
2007.03 - 2007.09
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
Education
Advanced Diploma - Business Management
NIBM
2021.08 - 2023.01
Higher National Diploma - Management
Advanced Technological Institute
2003.01 - 2007.12
GCE Advanced Level Examination - Commerce Subjects
2002.01 - 2002.12
GCE Ordinary Level Examination - undefined
1999.01 - 1999.12
Skills
- Customer Relationship
- Computer literacy
- Empathy
- Adaptability
- Data entry accuracy
- Customer satisfaction enhancement
- Customer Service
- Merchandising
- Cash handling
- Team player
Timeline
Snr. Executive in Deposit and Savings as Well as Digital Banking Unit
LOLC Finance PLC
2022.04 - 2023.10
Advanced Diploma - Business Management
NIBM
2021.08 - 2023.01
Customer Relation Officer
Sinhaputhra Finance PLC
2007.12 - 2022.03
Trainee Banking Assistant
Bank of Ceylon
2007.03 - 2007.09
Higher National Diploma - Management
Advanced Technological Institute
2003.01 - 2007.12
GCE Advanced Level Examination - Commerce Subjects
2002.01 - 2002.12
GCE Ordinary Level Examination - undefined
1999.01 - 1999.12