Kanchana Nadeeshani Gamlath
Southend-On-Sea,United Kingdom
Summary
Dedicated professional with a strong background in customer service and merchandising, demonstrating exceptional skills in customer relationship management, data entry accuracy, and cash handling. Proven ability to enhance customer satisfaction through empathy and adaptability while maintaining high standards of computer literacy. A reliable team player committed to continuous improvement and career growth within the industry.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
Snr. Executive in Deposit and Savings as Well as Digital Banking Unit
LOLC Finance PLC
, Sri Lanka
04.2022 - 10.2023
Customer Relation Officer
Sinhaputhra Finance PLC
, Sri Lanka
12.2007 - 03.2022
- Gradually got promotions and the final title was as a Snr. Executive in Savings and Deposits division.
Trainee Banking Assistant
Bank of Ceylon
Kandy, Sri Lanka
03.2007 - 09.2007
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
Education
Advanced Diploma - Business Management
NIBM
08.2021 - 01.2023
Higher National Diploma - Management
Advanced Technological Institute
01.2003 - 12.2007
GCE Advanced Level Examination - Commerce Subjects
01.2002 - 12.2002
GCE Ordinary Level Examination - undefined
01.1999 - 12.1999
Skills
- Customer Relationship
- Computer literacy
- Empathy
- Adaptability
- Data entry accuracy
- Customer satisfaction enhancement
- Customer Service
- Merchandising
- Cash handling
- Team player
Timeline
Snr. Executive in Deposit and Savings as Well as Digital Banking Unit
LOLC Finance PLC
04.2022 - 10.2023
Advanced Diploma - Business Management
NIBM
08.2021 - 01.2023
Customer Relation Officer
Sinhaputhra Finance PLC
12.2007 - 03.2022
Trainee Banking Assistant
Bank of Ceylon
03.2007 - 09.2007
Higher National Diploma - Management
Advanced Technological Institute
01.2003 - 12.2007
GCE Advanced Level Examination - Commerce Subjects
01.2002 - 12.2002
GCE Ordinary Level Examination - undefined
01.1999 - 12.1999
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