Melanie Irwin
Travel Consultant
Sheffield,South Yorkshire
Summary
Accomplished travel and hospitality professional with extensive expertise in resort and accommodation booking, computer reservations systems, and hotel reservation proficiency. Demonstrates exceptional skills in leisure travel, holiday package curation, and flight booking expertise. Adept at customer service, transportation coordination, and itinerary planning, with a strong focus on active listening and price comparisons. Fluent in English communication, with a proven track record in cruise travel arrangements. Committed to enhancing client experiences through meticulous planning and seamless execution of travel itineraries.
Overview
5
5
years of post-secondary education
38
38
years of professional experience
Work history
Company director
Johnstones Furniture Ltd
Sheffield, South Yorkshire
06.1992 - Current
- Streamlined day-to-day operations to improve efficiency and productivity steadily.
- Led a team daily to deliver organisational goals and objectives.
- Improved staff morale through consistent leadership and clear communication channels.
- Controlled costs tightly to optimise financial performance across reporting cycles.
- Built relationships with business partners, shareholders, and authorities to establish trust.
- Focused on customer needs to raise client satisfaction outcomes over time.
- Ran administration work to optimise payroll and accounting processes.
- Optimised financial operations by managing payroll and accounting processes carefully.
Accounts and payroll clerk
Climate Services
Sheffield, South Yorkshire
06.1991 - 06.1992
- Managed leave entitlements and sick pay calculations to avoid disputes.
- Maintained regular communication with employees about salaries to build trust.
- Enhanced data management using efficient electronic filing system.
- Prepared payslips each month end, checking for errors.
- Used accounting software to streamline payroll processing.
- Generated monthly reports supporting management decision-making.
- Verified timekeeping records to ensure fair remuneration across employees.
- Coordinated year-end processes, including P60 issuance, for smooth operations.
- Completed year-end payroll, producing P11Ds and P60s.
Accounts Clerk
Laserbore Ltd (Employment Ended Due To Redundancy)
Chesterfield, Derbyshire
07.1989 - 11.1990
- Maintained detailed financial records for audit preparation and document support.
- Improved financial reporting accuracy through meticulous bookkeeping and error checks.
- Streamlined accounting processes by reviewing and revising existing accounting systems.
- Verified transaction details, including funds received and total account balances.
- Reconciled company bank statements monthly to keep records accurate.
- Liaised with internal teams to resolve account queries efficiently.
- Managed client invoices to prompt payment of outstanding balances.
- Updated accounting records with new payment balances and customer information.
- Coded documents according to company procedures which increased organisational efficiency.
Bank Clerk Temporary Contract
Yorkshire Bank plc
Sheffield, South Yorkshire
08.1988 - 03.1989
- Coordinated communication daily to improve team collaboration and handovers.
- Handled confidential customer records to maintain privacy and build trust.
- Processed complex transactions while following compliance standards and procedures.
- Supported smooth bank operations for consistent, high-quality service delivery.
- Managed sensitive documents securely to maintain client confidence.
- Reduced errors by rechecking all transaction details before processing.
- Provided clear updates to support coordinated transactions and accurate records.
Education
GCSEs - English, Mathematics, French, Spanish, History, Physics, Social Economics
Myers Grove Comprehensive School
Sheffield 09.1983 - 06.1988
Skills
- Fluent English communication
- Reservation and booking systems
- Hotel and flight reservations
- Leisure travel planning
- Holiday package design
- Customer service excellence
- Transportation coordination
- Active listening skills
- Itinerary development
- Cruise travel expertise
- Price analysis and comparisons
Affiliations
- I have always enjoyed booking family holidays, often arranging flights, accommodation and activities separately, to make our own packages.
- Socialising with family and friends over a meal or buffet.
- Garden maintenance and redesign for family and friends.
Accomplishments
Successfully directing my own business for 14 years, after working in the business and gaining knowledge of the running for over 20 years previous to this time, with a total of 34 years at the same company.
Timeline
Company director
Johnstones Furniture Ltd
06.1992 - Current
Accounts and payroll clerk
Climate Services
06.1991 - 06.1992
Accounts Clerk
Laserbore Ltd (Employment Ended Due To Redundancy)
07.1989 - 11.1990
Bank Clerk Temporary Contract
Yorkshire Bank plc
08.1988 - 03.1989
GCSEs - English, Mathematics, French, Spanish, History, Physics, Social Economics
Myers Grove Comprehensive School
09.1983 - 06.1988