Summary
Overview
Work history
Education
Skills
Timeline
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Melanie Hillin

Blackpool

Summary

I am a helpful professional with drive to provide remarkable guest service. I am friendly and approachable with dedicated problem-solving and understanding of importance of corporate branding. Excellent team management skills with success with my own guest houses. I completed six months voluntary work with Citizens Advice - East Sutherland branch, and helped set up a food bank in Dornoch from Blythwood's while I was there.

Overview

21
21
years of professional experience
6
6
years of post-secondary education

Work history

Guest House Owner

Self employed
Blackpool
03.2023 - Current
  • Kept kitchens immaculately clean for optimised health and hygiene standards.
  • Built trusted relationships with clients to achieve outstanding customer loyalty.
  • Reported damages and breakages, promptly repairing items and arranging replacements.
  • Provided meticulous, timely cleaning services in fast-paced environments, continually meeting guest demands.
  • Handled customer laundry with care to maintain garment and linen condition.
  • Received visitors, answered telephone calls and coordinated special services for busy owners.
  • Liaison with travel agents for overseas guests.
  • Advertising
  • Management of online booking systems.

Guest House Owner

Self Employed
Blackpool
10.2021 - 02.2023
  • As above

Guest House Owner

Self Emplyed
Tain, Highland
04.2013 - 10.2021
  • As above

Owner

Sutherland Laundry Service
Dornoch, Highland
04.2002 - 04.2014
  • Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
  • Compared sales performance with intended goals on short and long term basis.
  • Recruited and trained staff members to successfully manage store operations and generate sales.

Education

GCSEs - Music, History, English, Maths and Biology

Crosshall High School
Ormskirk, Lancashire
08.1983 - 08.1989

Skills


  • Staff supervision
  • Cash Handling
  • Marketing
  • Travel coordination
  • Telephone etiquette
  • Outstanding communication skills
  • Meticulous cleaning methods

Timeline

Guest House Owner

Self employed
03.2023 - Current

Guest House Owner

Self Employed
10.2021 - 02.2023

Guest House Owner

Self Emplyed
04.2013 - 10.2021

Owner

Sutherland Laundry Service
04.2002 - 04.2014

GCSEs - Music, History, English, Maths and Biology

Crosshall High School
08.1983 - 08.1989

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Melanie Hillin