Melanie Eyre

• Utilised Quickbooks and Sage accounting software for accurate financial management.
• Recorded sales income and expenditure to ensure precise financial tracking.
• Produced invoices and statements for accounts receivable, enhancing cash flow management.
• Processed invoices and reconciled statements for accounts payable to maintain financial integrity.
• Conducted weekly bank reconciliation to monitor cash flow effectively.
• Organised BACS payments to streamline payment processes.
• Communicated with customers, suppliers, and colleagues to foster professional relationships.
• Generated financial reports for Directors and liaised with accountants for compliance.

General office management & admin tasks, proficient use of Microsoft office, including Excel & Word.

• Responsible for restaurant & event management.
• Supervised & trained staff to ensure adherence to quality standards & company policy.
• Collaborated closely with the kitchen team to maintain consistency in service, ensured smooth operation of restaurants & events.
• Established excellent rapport with customers via friendly and professional service. Improved event & dining experience through attentive listening to guest feedback, ensuring high standards of guest relations & enhanced customer satisfaction by promptly addressing and resolving complaints.
• Managed restaurant and bar bookings using res-diary to organise guest lists and avoid double bookings.
• Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Held regular meetings with Managers & other departments to ensure good communication within the business.

• Responsible for daily running of a Café Bar & Nightclub
• This role in particular focused on food & beverage management.
• Hands on, practical approach in all daily business operations.
• Excellent product knowledge to provide the right products for customers.
• Responsibility for staff training & retention, along with team leadership.
• Built strong customer relationships, to drive repeat trade, by understanding the customer needs, in order to drive growth of the business.
• Cash handling, updating and submitting cash sheets and staff timesheets & communicating with accountants.
• Cellar management, barista skills, stock control, communication skills, general admin tasks, liaising with team members, suppliers & company directors.