Charlotte Hennifer
Castleton,Rochdale
Summary
I am a motivated and proactive individual who is committed to continuous personal and professional development. Through experience in a variety of working environments, I have developed strong communication and interpersonal skills, which have consistently been recognised by colleagues and customers alike.
I am confident engaging with people of all ages and backgrounds, allowing me to work effectively across a wide range of organisations and team settings. As a reliable and enthusiastic team player, I contribute positively to group objectives while also working efficiently on my own initiative.
I have many years experience in customer service, both face-to-face and over the telephone, handling enquiries, resolving issues, and delivering professional support in a calm and efficient manner.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Accounts Assistant/ Administrator
PKW LLP
Rochdale
2022.07 - 2026.05
- Administrative tasks such as answering telephone calls and emails with professional etiquette and handling client queries efficiently.
- Managing accounts administration and tax preparation processes.
- Preparing and organising financial documentation such as bank reconciliations and VAT Returns.
- Preparing accounts for both Sole Traders and Limited Companies for review by senior management.
- Strong Microsoft Office Use, including Excel and Word
- Maintaining confidential records and ensuring database accuracy.
- Use of different Accounting Softwares such as Sage, Xero and Quickbooks
- Liasing with HMRC to support clients and ensure deadlines are met.
Personal Trainer Mobile & Easy St
Personal Training Centre
Norden, Heywood, Bury, Rochdale, Middleton, Littleborough
2016.01 - 2022.07
- Delivering Fitness Programmes to individuals and groups.
- Providing bespoke training programmes to improve client fitness levels.
- Assisted clients in achieving their weight loss targets through strategic exercise planning.
- Created a positive environment with energetic, upbeat classes.
- Utilised advanced equipment to enhance client strength and conditioning sessions.
- Fostered an inclusive environment within the gym facility by respecting and catering to diverse fitness needs.
Administrator
CR Laurence Of Europe
Rochdale
2016.04 - 2017.10
- Answering Phones and emails in a professional manner.
- Handling client enquiries efficiently and in a timely manner.
- Filing invoices and recording sales information into company databases.
- Database management using internal software.
- Strong Microsoft Office Use including Excel and Word.
- Working alongside the Warehouse team to make sure orders are fulfilled and sent out with accuracy.
- Assisting the finance team with administrative tasks.
Administrator
Birtleview Medical Practice
Heywood
2015.10 - 2016.02
- Answering telephone calls in a professional manner.
- Booking appointments for patients on the internal system.
- Filing and maintaining confidential records accurately.
- Microsoft Office Use
- Reviewing Docman reports to assist the doctors on site.
- Working with other teams within the NHS to book referrals for patients.
Education
Siddal Moor Sports College
Heywood 2002.01 - 2007.01
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City College
Manchester 2007.01 - 2009.01
Musical Theatre/ Dance
Liverpool Theatre School
Liverpool 2009.01 - 2012.01
Skills
- Management accounts production
- Double-Entry bookkeeping understanding
- Bank reconciliation
- VAT Returns
- Microsoft Excel
- Financial reporting
- Attention to Detail
- Reporting and documentation
- Basic accounting
- Bookkeeping knowledge
- Data inputting
- Knowledge of GDPR compliance
- Database management
Certification
- GCSE’s - 15 A
- - C - including all core subjects
- National Diploma Performing Arts – Dance – Distinction
- Level 6 Diploma in Professional Musical Theatre – Trinity College London
- Level 2 Gym Instructor
- Level 3 Outdoor Instructor
- Level 3 Sports Conditioning
- Level 3 Personal Trainer
- Level 3 Business & Marketing
- Level 2 AAT Accounting & Finance
Hobbies and Interests
I am a qualified Personal Trainer with a strong passion for health, fitness, and wellbeing. I actively maintain my own fitness and regularly participate in community and charity events, including the annual TH96 Run in my local area.
Alongside my professional interests, I am a dedicated parent to my young daughter and value promoting a healthy, balanced, and positive lifestyle both personally and professionally. I believe in encouraging confidence, resilience, and the importance of physical wellbeing from an early age.
I have also trained in dance since the age of three, gaining extensive performance experience through stage shows, pantomimes, and opportunities to work abroad, including in Los Angeles. These experiences have helped me develop confidence, discipline, adaptability, and strong teamwork skills.
I am passionate about motivating and supporting others in achieving their personal goals, whether through fitness, wellbeing, or personal development.
Timeline
Accounts Assistant/ Administrator
PKW LLP
2022.07 - 2026.05
Administrator
CR Laurence Of Europe
2016.04 - 2017.10
Personal Trainer Mobile & Easy St
Personal Training Centre
2016.01 - 2022.07
Administrator
Birtleview Medical Practice
2015.10 - 2016.02
Musical Theatre/ Dance
Liverpool Theatre School
2009.01 - 2012.01
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City College
2007.01 - 2009.01
Siddal Moor Sports College
2002.01 - 2007.01