Mei Yee ( Doris ) Yip
Bristol,South Gloucestershire
Summary
A dedicated and experienced individual with strong passion in flying and delivering outstanding customer service. My previous work experience as a flight attendant , coupled with my life experience and enthusiasm for the industry positions me well to contribute positively to the team. I'm confident and determined to play a role in ensuring a pleasant and safe journey for all passengers. I'm ready to fly, I'm ready to serve.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Welcome / Hospitality team team-member
Woodlands Church
Bristol, South Gloucestershire
2022.04 - Current
- Assist in setting up and organizing refreshments and food for church services
- Serve refreshments to attendees during designated times.
- Maintain cleanliness and order in the hospitality area.
- Provide a warm and welcoming atmosphere for guests and members.
- Help with event planning and coordination.
Exam invigilator
Montpelier High School
Bristol, South Gloucestershire
2017.04 - Current
- Enhanced test security by ensuring strict adherence to exam rules and regulations.
- Patrolled exam areas to maintain visual presence throughout exam.
- Cooperated with other invigilators as part of a team to maintain vigilance throughout the entire exam room,.
- Facilitated clear communication with students, leading to fewer disruptions during exams.
- Assisted in exam set up, creating an organised and conducive environment for candidates.
- Reported any irregularities observed during invigilation directly to senior staff members, ensuring transparency and fairness at all times.
- Consistently updated knowledge on latest rules and regulations related to exam conduct from education board, demonstrating commitment towards professional development.
- Facilitated smooth running of up to 5 exams daily, supervising large groups of students of up to 150 students at 1 sitting
Senior sitter
Bristol & Avon Chinese Women's Group
Bristol, South Gloucestershire
2012.02 - 2014.05
- Offering companionship through chatting, reading, or other socializing activities
- Help with preparing meals
- Run small errands such as grocery shopping or making doctor's appointments
- Taking clients out for a walk or doing light exercise
- Provide medication reminders
Cabin Crew - Flight Purser
Oasis Airlines
Hong Kong
2006.12 - 2008.04
- Ensured safety regulations compliance for passenger security such as performed rigorous pre-flight security check and prepared cabin and passengers for safe landing.
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
- Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
- Managed in-cabin services efficiently including galley preparation, food and beverage distribution, supporting colleagues during busy periods.
- PA announcement and provide liaison between flight deck, crew members and passengers.
- Collaborated effectively with ground staff, other crew members including cockpit to provide seamless service, improving overall flight experience.
Cabin Crew
United Airlines
Hong Kong & London
1996.11 - 2005.10
- Attended / leading pre-flight briefing
- Ensured safety regulations compliance by carrying out pre-flight security and equipment checks. Prepared cabin before passengers boarding
- Provided support during passenger boarding and handled passengers requiring extra support or special needs.
- Provided excellent service to passengers including meal service, inflight duty free shopping whilst ensuring their comfort and safety.
- Responded promptly to passengers queries or complaints
- Carried out safety demonstrations and making in flight announcement
- Coordinated effectively with ground staff, other crew members and cockpit to provide seamless service
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
Education
BA( Hons) Hotel and Catering Management - Hospitality and Tourism
The University of Central England in Birmingham
Birmingham 1994.09 - 1995.07
Higher National Diploma - Hotel, Catering & Institutional Management
Brunel College of Technology
Bristol , UK 1991.09 - 1994.06
Skills
- Effective communication skill & attentive listening
- Customer service excellence
- competent interpersonal skill
- excellent organisation skill
- Punctuality and reliability
- Flexibility in schedule
Affiliations
- Travelling, Gardening, Strolling & walking, Baking
Certification
DBS checked
Full UK Driving Licence
Languages
English
Fluent
Cantonese
Native
References
References available upon request.
Timeline
Welcome / Hospitality team team-member
Woodlands Church
2022.04 - Current
Exam invigilator
Montpelier High School
2017.04 - Current
Senior sitter
Bristol & Avon Chinese Women's Group
2012.02 - 2014.05
Cabin Crew - Flight Purser
Oasis Airlines
2006.12 - 2008.04
Cabin Crew
United Airlines
1996.11 - 2005.10
BA( Hons) Hotel and Catering Management - Hospitality and Tourism
The University of Central England in Birmingham
1994.09 - 1995.07
Higher National Diploma - Hotel, Catering & Institutional Management
Brunel College of Technology
1991.09 - 1994.06