Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Mei Yee ( Doris ) Yip

Bristol,South Gloucestershire

Summary

A dedicated and experienced individual with strong passion in flying and delivering outstanding customer service. My previous work experience as a flight attendant , coupled with my life experience and enthusiasm for the industry positions me well to contribute positively to the team. I'm confident and determined to play a role in ensuring a pleasant and safe journey for all passengers. I'm ready to fly, I'm ready to serve.

Overview

28
28
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Welcome / Hospitality team team-member

Woodlands Church
Bristol, South Gloucestershire
04.2022 - Current
  • Assist in setting up and organizing refreshments and food for church services
  • Serve refreshments to attendees during designated times.
  • Maintain cleanliness and order in the hospitality area.
  • Provide a warm and welcoming atmosphere for guests and members.
  • Help with event planning and coordination.

Exam invigilator

Montpelier High School
Bristol, South Gloucestershire
04.2017 - Current
  • Enhanced test security by ensuring strict adherence to exam rules and regulations.
  • Patrolled exam areas to maintain visual presence throughout exam.
  • Cooperated with other invigilators as part of a team to maintain vigilance throughout the entire exam room,.
  • Facilitated clear communication with students, leading to fewer disruptions during exams.
  • Assisted in exam set up, creating an organised and conducive environment for candidates.
  • Reported any irregularities observed during invigilation directly to senior staff members, ensuring transparency and fairness at all times.
  • Consistently updated knowledge on latest rules and regulations related to exam conduct from education board, demonstrating commitment towards professional development.
  • Facilitated smooth running of up to 5 exams daily, supervising large groups of students of up to 150 students at 1 sitting

Senior sitter

Bristol & Avon Chinese Women's Group
Bristol, South Gloucestershire
02.2012 - 05.2014
  • Offering companionship through chatting, reading, or other socializing activities
  • Help with preparing meals
  • Run small errands such as grocery shopping or making doctor's appointments
  • Taking clients out for a walk or doing light exercise
  • Provide medication reminders

Cabin Crew - Flight Purser

Oasis Airlines
Hong Kong
12.2006 - 04.2008
  • Ensured safety regulations compliance for passenger security such as performed rigorous pre-flight security check and prepared cabin and passengers for safe landing.
  • Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
  • Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
  • Managed in-cabin services efficiently including galley preparation, food and beverage distribution, supporting colleagues during busy periods.
  • PA announcement and provide liaison between flight deck, crew members and passengers.
  • Collaborated effectively with ground staff, other crew members including cockpit to provide seamless service, improving overall flight experience.

Cabin Crew

United Airlines
Hong Kong & London
11.1996 - 10.2005
  • Attended / leading pre-flight briefing
  • Ensured safety regulations compliance by carrying out pre-flight security and equipment checks. Prepared cabin before passengers boarding
  • Provided support during passenger boarding and handled passengers requiring extra support or special needs.
  • Provided excellent service to passengers including meal service, inflight duty free shopping whilst ensuring their comfort and safety.
  • Responded promptly to passengers queries or complaints
  • Carried out safety demonstrations and making in flight announcement
  • Coordinated effectively with ground staff, other crew members and cockpit to provide seamless service
  • Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.

Education

BA( Hons) Hotel and Catering Management - Hospitality and Tourism

The University of Central England in Birmingham
Birmingham
09.1994 - 07.1995

Higher National Diploma - Hotel, Catering & Institutional Management

Brunel College of Technology
Bristol , UK
09.1991 - 06.1994

Skills

  • Effective communication skill & attentive listening
  • Customer service excellence
  • competent interpersonal skill
  • excellent organisation skill
  • Punctuality and reliability
  • Flexibility in schedule


Affiliations

  • Travelling, Gardening, Strolling & walking, Baking

Certification

DBS checked

Full UK Driving Licence

Languages

English
Fluent
Cantonese
Native

References

References available upon request.

Timeline

Welcome / Hospitality team team-member

Woodlands Church
04.2022 - Current

Exam invigilator

Montpelier High School
04.2017 - Current

Senior sitter

Bristol & Avon Chinese Women's Group
02.2012 - 05.2014

Cabin Crew - Flight Purser

Oasis Airlines
12.2006 - 04.2008

Cabin Crew

United Airlines
11.1996 - 10.2005

BA( Hons) Hotel and Catering Management - Hospitality and Tourism

The University of Central England in Birmingham
09.1994 - 07.1995

Higher National Diploma - Hotel, Catering & Institutional Management

Brunel College of Technology
09.1991 - 06.1994

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Mei Yee ( Doris ) Yip