Mei Mei Wong
Reading,UK
Summary
Team player skilled in problem-solving and analytical thinking. Adaptable, with knack for learning new software quickly. Excellent communication skills, making complex concepts easy to understand for non-specialists. Hardworking professional with experience in managing office operations, coordinating schedules, and maintaining records. Adept at handling administrative tasks, supporting team members, and ensuring smooth day-to-day functioning. Strong organisational skills combined with knack for problem-solving and maintaining confidentiality.
trustworthy customer service with 10 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Community Associate
Co-Space
Reading, Berkshire
07.2025 - Current
- Managed inbound customer service calls, providing detailed product information and resolving queries to enhance customer satisfaction.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Supervised customer service representatives, assessed performance and created development plans to enhance team effectiveness.
- Maintained up-to-date knowledge of company products and policies to provide accurate information to customers.
- Enhanced service quality and supported sales growth by building comprehensive product knowledge.
- Assisted customers with product-related questions, feedback and complaints.
- Provided customers with product and service information, aiding in informed decision-making.
- Used effective selling, upselling and negotiation skills to increase order value with customer purchases.
- Handled telephone enquiries, provided detailed information, and took messages to support effective communication.
- Monitored social media for customer feedback, responding promptly and empathetically to foster positive engagement.
- Created customer awareness of goods, services and special promotions with creative advertising strategies.
- Improved productivity by providing CSR performance feedback for corrective action.
- Managed reception area, greeted visitors, and directed them to appropriate contacts to facilitate smooth operations.
- Collected and processed payments for services, maintaining accurate financial records for accountability.
- · Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Health and Safety handling
- Maintain the maintenance log on record and arrange the maintenance procedure.
- Fire evacuation and related incidents reported.
Customer Service Advisor
IQ Student Accommodation
Oxford, United Kindom
02.2024 - 04.2025
- Engaged with customers through multiple channels, including face-to-face, phone, and email, ensuring consistent service quality.
- Managed inbound customer service calls, effectively addressing enquiries and resolving issues to maintain high satisfaction levels.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Resolved tenant queries and complaints quickly, building strong relationships and supporting tenant retention efforts.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Recorded and scheduled maintenance requests to facilitate prompt repairs and enhance tenant satisfaction.
- Coordinated move-ins and move-outs, ensuring properties were clean, damage-free, and ready for new occupants.
- Managed emergency situations, such as property damage or urgent repairs, ensuring swift resolution and minimal disruption.
- Oversaw property maintenance and repairs, collaborating with contractors to ensure timely completion and tenant satisfaction.
- Managed property listings and arranged viewings for potential tenants, maximising occupancy rates.
- Assisted property owners in locating tenants to lease or rent available space.
- Collected rent, managed arrears, and issued receipts, maintaining accurate financial records.
- Utilised property management software to streamline administrative tasks, improving efficiency and accuracy of property documentation.
- Established emergency response plans for managed properties, enhancing safety for tenants and staff.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Oversaw security measures within accommodation facilities, promoting a safe environment for all guests.
- Facilitated communication between departments on safety matters, enhancing cross-functional cooperation.
- Collaborated with cross-functional teams to evaluate third-party service providers, focusing on security and operational risks.
- Monitored student progress through continuous assessment and feedback sessions.
- Received and sorted daily mail and parcels, delivering to appropriate departments as specified on parcels.
- Supported project teams with administrative tasks, helping to meet project deadlines and objectives.
- Assisted Assistant Manager and Operations Manager with daily operational tasks, ensuring smooth workflow.
- Managing new tenancies, tenancy terminations on the residential system.
- Completed thorough property inspections before, during and after tenancies.
Receptionist
Hungerford Care Home
Reading, United Kingdom
11.2022 - 12.2023
- Welcome guests and clients in friendly, positive manner
- Welcome guests and clients in a friendly, positive manner
- Answered inbound telephone calls promptly, directing clients, vendors, and general queries to appropriate teams to ensure effective communication.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Addressed customer service enquiries quickly and accurately.
- Resolved customer queries promptly to enhance service quality. over phone and by email.
- Addressed customer complaints effectively to ensure satisfaction. calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Built warm rapport with customers through phone, email, and live chat interactions.
- Captured and processed client information, entering data into online systems for wider company use.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
- Assisted office operations with various clerical tasks.
- Directed clerical tasks, including copying, faxing and file management.
- Coordinated communications between various departments to schedule meetings and keep the company informed on critical matters.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Resolved service issues promptly to enhance customer satisfaction.
- Resolved customer queries promptly to enhance service quality. over the phone and by email.
- Collaborated closely with other managers to smooth and improve office operations.
- Completed daily billing, collections and reporting duties.
- Handled database updates and digital file management aligned with data security and integrity requirements.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals.
Personal Secretary
Trusty One Limited
Hong Kong , Hong Kong
04.2019 - 06.2022
- Assisted in managing daily schedules and personal tasks for executives.
- Supported Director in daily operations and decision-making processes.
- Directed and managed incoming and outgoing correspondence, including postal mail, email, and faxes, to maintain effective communication.
- Handled emails and written business correspondence on behalf of senior office staff.
- Scheduled Appointments
- Planned and coordinated travel arrangements and logistics for out-of-town functions.
- Generated high-quality reports, documents and presentations.
- Coordinated and planned special projects, entertaining guests.
- Executed ad hoc tasks to support operations, contributing to overall workflow efficiency.
- Established strong professional relationships with personnel at multiple levels whilst remaining flexible to take initiative and meet tight deadlines.
- Screened incoming telephone calls and PR enquiries, directing them through appropriate communication channels.
- Document Handling
- Office Support
- Oversaw initial setup and operations for new business venture.
- Coordinated production schedules and allocated resources for projects to ensure timely delivery.
- Generated and distributed invoices to obtain fee payments.
- Recorded staff absences and communicated to affected teams.
- Communicated meeting action points to relevant staff for prompt resolution.
- Maintained digital and physical filing systems following practices for organisation and information protection.
- Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients.
- Provided caregiving support to family members in need.
Technical Representative
Financial One Platform Services Limited
Hong Kong , Hong Kong
01.2017 - 09.2018
- Sale and Marketing
- Archived target documents systematically
- Managed handling of documents efficiently
- Keep Relationship with customer
- Quickly responded to client concerns and complaints, providing effective solutions to avoid future issues.
- Determined list of prospective client businesses to drive sales.
- Solved customer problems and resolved conflicts to maintain high satisfaction and product loyalty.
- Recommended products and services fit for clients' needs.
- Handled overseas customer inquiries professionally
Financial Planner
Massmutual Financial Group
Hong Kong, Hong Kong
08.2007 - 01.2017
- Sales and Marketing
- Documents handling
- Product Representation
- Assistant
- Financial Planning Advisor
- Contacted and arranged initial meetings with prospective clients to respond to queries and outline development plans.
- Completed risk analyses and devised detailed financial strategies on data-based evidence.
- Cultivated and established close business relationships with prospective and existing clients.
- Researched marketplace to make formal recommendations on products and services to give competitive edge.
- Identified opportunities to create lasting relationships with High Net Worth Clients.
- Promoted business to increase customer base and grow revenue.
- Developed and deepened relationships with new and existing clients.
Education
Diploma of Higher Education -
YMCA of Hong Kong College
Hong Kong 2002
Certificate of Higher Education -
United Christian College
Hong Kong 1998
Skills
- After-sales support
- Sales forecasting
- Customer experience
- Salesforce
- Customer account management
- Complaint handling
- Account management
- Customer care
- Record maintenance
- Transaction processing
Languages
Chinese (Mandarin), Chinese (Cantonese)
First Language
English
Upper Intermediate
B2
Timeline
Community Associate
Co-Space
07.2025 - Current
Customer Service Advisor
IQ Student Accommodation
02.2024 - 04.2025
Receptionist
Hungerford Care Home
11.2022 - 12.2023
Personal Secretary
Trusty One Limited
04.2019 - 06.2022
Technical Representative
Financial One Platform Services Limited
01.2017 - 09.2018
Financial Planner
Massmutual Financial Group
08.2007 - 01.2017
Certificate of Higher Education -
United Christian College
Diploma of Higher Education -
YMCA of Hong Kong College