Chetna Asai
Coleshill,Birmingham
Summary
Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening team. I'm a team player with a joyful and smiling face.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Community associate
IWG- Regus
Cardiff
07.2024 - 12.2024
- Delivered first-class customer service by anticipating and addressing customer needs.
- Resolved service issues promptly, maximising customer satisfaction.
- Monitored customer feedback to implement corrective actions for service improvements.
- Built positive company reputation through effective networking and marketing strategies.
- Helped increasing client by 50%.
- Changed centres outlook and started engaging internal events.
- Write newsletter and made event graphics.
- Handled social media for two centres.
Customer Support Representative
The career next
Mumbai
01.2022 - 03.2023
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maximised customer satisfaction by resolving service issues promptly.
- Monitored customer surveys and feedback to develop corrective actions for service-related and technical issues.
- Demonstrated outstanding networking and marketing skills to build positive company reputation and enhance client appeal.
- Created high-performing, innovative advertising campaigns for maximum client satisfaction and enhanced future business.
Sales and Customer Service Representative
Sutherland Call Centre
Mumbai
08.2018 - 02.2019
- Made high volume of sales calls per day exceeding company outbound call targets. Increased customer satisfaction by offering friendly, helpful and informative customer service by 20%.
- Maintained detailed product knowledge to competently and expertly advise customers.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
Education
Master of Arts - Public Relation/ Global Communication
Cardiff University
Cardiff, CRF 09.2023 - 09.2024
Skills
- Excellent with written and verbal communication
- Dispute Resolution- 7 years of client servicing
- Pro in converting inquiries into sales
- Crisis-Complaint handling
- Customer needs analysis
- Product expertise and digital marketing skills
- Point of Sale (POS) systems
- Stock management & Event management experience
- Office admin
- Customer relations
- Empathy and understanding
- Key holder
- Call centre experience
- Person-centred practise
- Sales and negotiation prowess
- Google analytics competency
Websites
Working Availability
- Available to work from maximum 20-40 hour per week.
- Have the right to work in the UK
- Not looking for sponsorship
- Open to various shift patterns from Monday to Sunday morning 8am to 9pm.
Job and salary
Looking for a job with minimum national wages.
Timeline
Community associate
IWG- Regus
07.2024 - 12.2024
Master of Arts - Public Relation/ Global Communication
Cardiff University
09.2023 - 09.2024
Customer Support Representative
The career next
01.2022 - 03.2023
Sales and Customer Service Representative
Sutherland Call Centre
08.2018 - 02.2019