Summary
Overview
Work history
Education
Skills
Objective
Volunteer Experience
Languages
Timeline
Generic

Mehreen Rao

Northampton,United Kingdom

Summary

Hardworking and enthusiastic college student currently working towards a BTEC Level 3 Extended Certificate in Social Science, with hands-on experience in retail and childcare through roles at Boots UK and volunteer placements in nurseries. Skilled in teamwork, customer service, and advanced communication, with strong organisational abilities and proven success managing multiple academic projects and collaborative group work. Dedicated, reliable, and adaptable, with a track record of delivering excellent service, building rapport with diverse groups, and contributing positively to team success. Committed to applying these skills in a part-time role while continuing to grow both professionally and academically.

Overview

2
2
years of professional experience

Work history

Customer advisor

Boots
Northampton, Northamptonshire
11.2023 - 09.2025
  • Originally hired as a Christmas Temp in the Fragrance department, where I assisted customers in choosing perfumes, offered personalised product recommendations, and supported sales through outstanding customer service. My performance, reflected in frequent positive customer feedback, led to being offered a permanent position as a Customer Advisor.
  • In this role, I handle a wide range of customer service duties, including advising on skincare, makeup, and fragrances, resolving queries, and ensuring a positive in-store experience. Recognised by both customers and colleagues as a go-to expert for product knowledge, I am frequently consulted by team members for advice.
  • Responsible for efficiently preparing and processing customer delivery orders via Deliveroo and Uber Eats, ensuring accuracy and timeliness.
  • Carry out low filing across store sections to maintain stock availability and presentation standards, ensuring shelves remain well-stocked and visually appealing.
  • This role has strengthened my communication, problem-solving, and sales skills, as well as my ability to build rapport and deliver tailored solutions to meet customer needs.

Education

A-Levels - BTEC Level 3 in Social Science

Northampton College
Northampton
09.2024 -

GCSEs - NCFE CACHE Level 2 Extended Diploma in Health and Social Care

Northampton College
Northamptonshire
09.2023 - 05.2024

GCSEs - Level 2 Extended Certificate in Social Sciences

Northampton College
09.2022 - 05.2023

GCSEs -

Caroline Chisholm school
09.2017 - 05.2022

Skills

  • Customer service & client support
  • Fragrance advising & product knowledge
  • Order processing, packing & delivery handling
  • Teamwork & collaboration
  • Strong verbal communication & active listening
  • Public speaking & debating
  • Time management & organisation
  • Attention to detail
  • Adaptability & flexibility
  • IT skills (Microsoft Word, PowerPoint, Excel)
  • Social media management & content creation
  • Video & photo editing
  • Problem-solving & conflict resolution
  • Fast learner with initiative
  • Creativity & innovation

Objective

As a full-time college student, I am seeking a part-time role to gain valuable work experience, develop transferable skills, and build confidence. I am eager to step out of my comfort zone, contribute positively to a team, and provide excellent support to customers and colleagues. I aim to enhance my communication, teamwork, and problem-solving abilities while ensuring tasks are completed efficiently, opinions are valued, and everyone feels included.

Volunteer Experience

Little buys childminding service, April 2024 – April 2024

  • Completed a voluntary placement as part of my Health and Social Care course, supporting children’s learning and development in a childcare setting. Assisted children in communicating their needs effectively, such as requesting help to tidy up or refill their bottles., Developed and led engaging games and activities to keep children entertained and stimulated, while encouraging participation in new experiences and interaction with peers., Provided a supportive and nurturing environment to promote social skills, independence, and confidence.


Kiddi Caru Day Nursery and Preschool, April 2025 – April 2025

  • Completed a one-week voluntary placement at Kiddi Caru Nursery, working with children ranging from 4–5 years old to as young as 4–6 months., Supported children’s communication and development by assisting with daily routines, facilitating play, and encouraging positive interactions with peers., Adapted activities to suit different age groups, ensuring both engagement and safety. Built a strong rapport with staff and children, receiving gifts from the team in appreciation of my contribution and commitment during the placement.

Languages

English
Fluent
Urdu
Intermediate

Timeline

A-Levels - BTEC Level 3 in Social Science

Northampton College
09.2024 -

Customer advisor

Boots
11.2023 - 09.2025

GCSEs - NCFE CACHE Level 2 Extended Diploma in Health and Social Care

Northampton College
09.2023 - 05.2024

GCSEs - Level 2 Extended Certificate in Social Sciences

Northampton College
09.2022 - 05.2023

GCSEs -

Caroline Chisholm school
09.2017 - 05.2022
Mehreen Rao