Wayez Khan
North London
Summary
I am an enthusiastic and motivated IT professional with a genuine passion for technology, data analysis, and problem-solving. Holding certifications in CompTIA A+, Network+, and Microsoft Azure Fundamentals: I have developed practical skills in Python, SQL, Excel, and cloud technologies. With growing expertise in data visualisation tools like Power BI and Tableau, I am eager to apply my technical knowledge and analytical abilities in a junior IT or data analyst role. Known for my strong communication skills and ability to adapt quickly, I am committed to continuous learning and contributing to the success of any team I join.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Customer Advisor
Boots UK
02.2025 - 05.2025
- Analysed customer feedback and sales data to identify trends, providing insights to improve customer service and inventory management.
- Assisted in tracking customer satisfaction metrics, contributing to a 95% satisfaction rate through data-driven improvements.
- Supported data entry and management tasks, ensuring accurate inventory tracking and reporting for store operations.
Controller
Total Security Services
03.2023 - 02.2025
- Coordinated security operations across multiple sites, ensuring safety and operational standards were met.
- Handled emergency situations efficiently, providing clear communication with clients and emergency services.
- Produced detailed reports, improving security operations documentation by 20%.
.
Team Leader
Co-op
11.2020 - 03.2023
- Led a team of staff, ensuring high levels of customer service while meeting compliance standards.
- Managed inventory, organised shift schedules, and resolved customer escalations.
- Achieved 95% customer satisfaction scores through effective leadership and process improvements.
Education
A-Levels - Math, Physics, Electronics
City And Islington College Sixth Form
London08.2019
GCSEs - 11 A* - C, Including Math And English
Haggerston School
London08.2016
Skills
- Python: Experience with Pandas and NumPy for data manipulation and automation
- SQL: Proficient in querying databases, writing joins, and data aggregation
- Excel: Advanced skills with formulas, PivotTables, and data analysis
- Power BI & Tableau: Creating dashboards and visualisations; using DAX and calculated fields for insights
- IT Support & Networking: Hands-on with Windows OS, Active Directory, Hyper-V, and network protocols (TCP/IP, DNS, DHCP)
- Jira: Experience with issue tracking and workflow management
- Time Management: Adept at prioritising tasks and managing multiple deadlines
- Customer Service: Excellent interpersonal skills, capable of managing client expectations and delivering exceptional service
- Adaptability: Comfortable with change and quick to adjust to new environments or technologies
- Critical Thinking: Ability to analyse situations from different perspectives and make sound decisions
Certification
- CompTIA A+ (2024)
- CompTIA Network+ (2024)
- Microsoft Certified: Azure Fundamentals (AZ-900) (2024)
- Work Smarter with Microsoft Excel – Coursera (2024)
- Python for Data Analysis and Automation – Udemy (2024)
Personal Projects
Sales Performance Dashboard (Power BI):
- Designed an interactive Power BI dashboard for retail sales data.
- Used Power Query for data cleaning and DAX for dynamic visualisation.
Customer Support Trends Analysis (Excel + Power BI):
- Analysed customer support ticket trends to identify areas for process improvement.
- Visualised data with Power BI and performed analysis in Excel.
Customer Churn Analysis (SQL + Tableau):
- Queried customer databases using SQL to identify churn patterns.
- Created a Tableau dashboard to visualise customer retention and demographics.
Network Lab Simulation (Home Lab):
- Built virtual networks in Cisco Packet Tracer to simulate real-world environments.
- Configured routers and switches and resolved network connectivity issues.
References
References available upon request.
Timeline
Customer Advisor
Boots UK
02.2025 - 05.2025
Controller
Total Security Services
03.2023 - 02.2025
Team Leader
Co-op
11.2020 - 03.2023
A-Levels - Math, Physics, Electronics
City And Islington College Sixth Form
GCSEs - 11 A* - C, Including Math And English
Haggerston School
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