Anshita Gupta
Summary
Experienced Store Manager with an MSc in Management and Marketing and a proven track record of overseeing multi-site retail operations in fast paced environments. Skilled in team leadership, payroll administration, staff recruitment and training, inventory management, customer service, and business operations. Experienced in managing multiple store locations, leading high-performing teams, driving sales growth, and maintaining exceptional operational standards. Recognised for strong organisational, communication, and problem-solving abilities, with a commitment to delivering outstanding customer experiences and achieving business objectives.
Overview
3
3
years of professional experience
Work history
Store Manager
Subway
Birmingham, West Midlands
2023.12 - Current
- Manage the day to day operations of up to 2–3 store locations, ensuring high standards of customer service, operational efficiency, and compliance with company policies.
- Lead, supervise, and motivate store teams, fostering a positive working environment and driving high levels of employee performance and engagement.
- Oversee recruitment, onboarding, training, and development of staff, ensuring teams are equipped to deliver excellent customer service and operational standards.
- Prepare and manage employee payroll, shift scheduling, and workforce planning, ensuring accurate wage processing and effective staff allocation.
- Monitor sales performance and implement promotional and upselling strategies to maximise revenue and profitability.
- Manage inventory control, stock ordering, supplier coordination, and waste reduction to maintain cost-effective operations.
- Handle cash management, daily reconciliations, banking procedures, and financial reporting with a high level of accuracy and accountability.
- Resolve customer concerns professionally and efficiently, consistently achieving positive customer feedback and high satisfaction levels.
- Ensure full compliance with food safety, health and safety, and operational regulations, maintaining excellent inspection and audit standards.
- Collaborate with senior management to implement business initiatives, achieve operational targets, and support long-term business growth.
Education
MSc in Management and Marketing
Birmingham City University
Birmingham, EnglandBachelor of Business Administration (BBA)
SPMR college of commerce
IndiaSkills
- Store & Operations Management
- Team Leadership & Staff Development
- Payroll Administration
- Recruitment & Training
- Customer Relationship Management
- Inventory & Stock Control
- Cash Handling & Financial Reconciliation
- Sales Growth & Upselling Strategies
- Food Safety & Compliance
- Problem Solving & Decision Making
- Communication & Interpersonal Skills
- Time Management & Organisation
Timeline
Store Manager
Subway
2023.12 - Current
MSc in Management and Marketing
Birmingham City University
Bachelor of Business Administration (BBA)
SPMR college of commerce