mehereen khan

Work history

David clulow

kensington, london

08.2021 - Current

Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
Maintained spotless and tidy working areas to create risk-free and productive environments.
Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
Dealt with customer complaints and rectified product and service issues.
Delivered outstanding customer care with proactive sales and listening skills.
Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Coached and trained team members to increase productivity and growth.

oliver peoples

London, london

02.2019 - 10.2019

Performed frame repairs and adjustments for customer comfort.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Delivered outstanding in-store experience through positive and attentive customer service.
Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
Helped meet business needs by working extra shifts.

Selfridges & Co

london, london

05.2018 - 01.2019

Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
Performed frame repairs and adjustments for customer comfort.
Welcomed customers, providing accurate advice and secure bookings as needed.
Processed customer payments and provided receipts for services and purchases.
Answered inbound calls and enquiries to provide top-level service.
Monitored industry trends and researched new optical products for insight into customer preferences.
Educated customers on lens and frame requirements to assist in decision-making.

Specsavers Opticians

Barkingside, Redbridge

10.2015 - 06.2017

Welcomed customers into store.
Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
Performed frame repairs and adjustments for customer comfort.
Advised customers on spectacle and sunglasses choices based on prescription, style and budget.
Cleaned and organised reception area to maintain welcoming environment.
Managed patient files and database updates for timely data tracking.
Answered inbound calls and enquiries to provide top-level service.
Coordinated optical appointments and sent client reminders for upcoming bookings.
Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
Received and sorted optical shipments and logged new items into inventory.
Prepared patients, rooms and equipment to support eye exam needs.
Monitored industry trends and researched new optical products for insight into customer preferences.
Merchandised counters with attractive displays to increase glasses sale.
Maintained confidential patient records in line with data protection laws.