mehereen khan
Ilford,Essex
Summary
I am Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Supervisor
David clulow
kensington, london
2021.08 - Current
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Dealt with customer complaints and rectified product and service issues.
- Delivered outstanding customer care with proactive sales and listening skills.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Coached and trained team members to increase productivity and growth.
Optical Advisor
oliver peoples
London, london
2019.02 - 2019.10
- Performed frame repairs and adjustments for customer comfort.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Helped meet business needs by working extra shifts.
Optical Assistant
Selfridges & Co
london, london
2018.05 - 2019.01
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
- Performed frame repairs and adjustments for customer comfort.
- Welcomed customers, providing accurate advice and secure bookings as needed.
- Processed customer payments and provided receipts for services and purchases.
- Answered inbound calls and enquiries to provide top-level service.
- Monitored industry trends and researched new optical products for insight into customer preferences.
- Educated customers on lens and frame requirements to assist in decision-making.
Optical Assistant/ Apprentice
Specsavers Opticians
Barkingside, Redbridge
2015.10 - 2017.06
- Welcomed customers into store.
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
- Performed frame repairs and adjustments for customer comfort.
- Advised customers on spectacle and sunglasses choices based on prescription, style and budget.
- Cleaned and organised reception area to maintain welcoming environment.
- Managed patient files and database updates for timely data tracking.
- Answered inbound calls and enquiries to provide top-level service.
- Coordinated optical appointments and sent client reminders for upcoming bookings.
- Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
- Received and sorted optical shipments and logged new items into inventory.
- Prepared patients, rooms and equipment to support eye exam needs.
- Monitored industry trends and researched new optical products for insight into customer preferences.
- Merchandised counters with attractive displays to increase glasses sale.
- Maintained confidential patient records in line with data protection laws.
Education
GCSEs - math, english and science
2014.02 - 2014.03
NVQ Level 2 - optical assistant
2015.10 - 2016.10
NVQ Level 2 - childcare practitioner
2014.01 - 2015.01
Skills
- Motivational communication
- Customer service
- Target-driven
- Inspiring leadership
- Self-motivated
- Keen problem solver
- Team player
- work well under pressure
- time keeping
- Brand awareness and representation
Languages
English
Fluent
Timeline
Supervisor - David clulow
2021.08 - Current
Optical Advisor - oliver peoples
2019.02 - 2019.10
Optical Assistant - Selfridges & Co
2018.05 - 2019.01
Optical Assistant/ Apprentice - Specsavers Opticians
2015.10 - 2017.06
specsavers - NVQ Level 2, optical assistant
2015.10 - 2016.10
Valentines High School - GCSEs, math, english and science
2014.02 - 2014.03
nursery - NVQ Level 2, childcare practitioner
2014.01 - 2015.01