JORGE GABRIEL CEDEÑO PEREZ
London,lam
Summary
Dynamic and results-driven professional with extensive expertise in sales, administration, and business development. Demonstrates exceptional people skills, communication abilities, and a strong background in team leadership and motivational communication. Proven track record in retail sales, particularly within the jewellery and car industries, with a keen understanding of business analysis and KPI tracking. Adept at building relationships, networking, and delivering performance through effective team building and staff training. Proficient in Office 365 and Excel, with a solid grasp of SOP development, cost analysis, inventory management, and safety protocols. Committed to personal development and achieving organisational goals through adaptability and tenacity.
Driven professional with keen ability to lead teams and foster productive work environments. Demonstrates strong organisational skills and conflict resolution abilities, ensuring smooth operations. Aims to enhance team performance and contribute to company success.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work history
Supervisor
Hived Hayes Depo
11.2024 - 02.2025
- Supervised and coordinated a team of 20 sortation staff during the night shift, ensuring tasks were distributed efficiently to meet operational targets
- Managed a fleet of 10 collection drivers, ensuring timely collections from partner warehouses (Zara, H&M, Nespresso, Asos) and overseeing route optimization for on-time deliveries
- Ensured strict adherence to health and safety protocols within the warehouse, conducting regular checks and providing guidance to the team to minimize risks and maintain a safe working environment
- Monitored sorting operations to ensure parcels were sorted correctly and efficiently, meeting strict time deadlines to ensure parcels were ready for 6 AM routing and 7 AM driver collection
- Created and managed the rota for permanent and temporary staff, ensuring optimal workforce allocation in various warehouse areas based on operational needs
- Prepared and delivered a detailed handover report to the day team, summarizing key operational highlights and areas for focus to ensure seamless transition and continuity of operations
- Monitored key performance indicators (KPIs) related to timekeeping, productivity, and accuracy, ensuring the team consistently met and exceeded targets
- Acted as the point of contact for any issues during the night shift, resolving problems efficiently and escalating issues as needed to ensure the smooth running of operations
Lotus Expert
Lotus Mayfair
London
05.2023 - 02.2025
- Company Overview: Part of the Lotus Technology Innovative Limited, through seven decades of boundary-pushing heritage, Lotus has inspired and united generations of passionate drivers
- Responsible for client relationships, developing current and new UHNW clients and reinvigorating dormant clients
- Secondary role looking over all the merchandise in the showroom making sure stock and finance of the sales are correct
- Given training to the team for any updated software training
- Reporting to and working closely with the UK Managing Director for coming events
- Innovative ways to engage with clients and develop deep relationships creating present and future business
- Achieved annual sales target within 6 months of joining the business
- Coaching sales members in our Lotus Mayfair stores to sell effectively to UHNWI, moving from transactional sales to consultative, relationship focussed approach, selling the exclusive Lotus experience
- Developed commercially successful partnerships with third party influencers in businesses such as art galleries, private banks and exclusive personal shoppers creating strong Lotus advocates and business introducers
- Reignited previous clients and introduced a new brand resulting in valuable sales revenue for the business
- Organising events in our showroom for our VIP clients and for new upcoming clients for future purchases and creating new collaborations with local businesses
- Part of the Lotus Technology Innovative Limited, through seven decades of boundary-pushing heritage, Lotus has inspired and united generations of passionate drivers
Store Administrator
Bulgari Sloane Street
London
12.2019 - 04.2023
- Be the assistant to the sales team and managers in the store and be the point of contact for the finance, wholesale, marketing, PR and HR department
- Conducting effectively and filing the results of 2 stocks takes a year, 4 cycle counts a month
- Achieved 0 stock loss result for all stock takes
- Organise special orders and reserved stock
- Manage stock loans for photoshoots and social events
- Receiving and shipping stock
- Manage transfers between stores/departments in the UK and other countries
- Have up to date knowledge in transport/logistics, international taxes and duties
- Running monthly reports in SAP to find out our best sellers for the previews week to have an idea of our best collection and share it with the team in the morning meetings
- Manage petty cash, banking
- Report stock and client belongings for insurance purposes
- BeanStore till system error monitoring and make sure sales are interfaced correctly in SAP
- Monitor online purchase orders
- Pick and pack
- Make sure all orders are being processed within the time limit
- Make sure the store always has plenty of stationeries, packaging, beverages and PPE
- Organise cleaners and deal with general repairs
- I have attended British Red Cross First Aid training in Feb 2020
- Shipping and receiving repairs between stores and the workshops
- Liaison between clients, sales people and workshops
- Minimize complaints
- The person in charge of checking the jewellery that comes from all around the world for the special event
- Organise logistics from our flagship store to the location where the event is taking place, with our Security company DP Security and Ferrari
- Making sure the jewellery during the event is well secured and organising security to be with the jewellery when they are being shown to client in the different showrooms
- For 8 months looking after the boutique with no store or deputy manager during that time
Operations Manager
Cashmirino LTD
08.2018 - 12.2019
- Stock control for stores 'Burlington Arcade, Connaught Street & Bicester Village' on weekly bases, using Bright Pearl program, and analyse the results to monitor the stock that will be needed to meet sales expectations
- Daily transfers/ order stocks to and from clients including consumers and other businesses
- Responsible for the Ecommerce side of business including Cashmirino website orders and Farfetch orders
- Responsible for the opening of new stores in Connaught and in Bicester Village
- Maintaining good relationships with 'VIP' clients from all around the world; assisting them with orders, transactions, support etc
- Run monthly stock audits and report back to the management team
- Run daily sales reports for Cashmirino website and Farfetch; and share with the management and accounts departments
- Liaise with suppliers in China, Spain and Peru, for cargo shipments sent to the United Kingdom, as well as creating purchase orders
- Create product data in the Bright Pearl program for all stock and any new collections arriving to the stores, including prices, barcodes, descriptions etc
- Responsible for the relationship with national and international couriers, including negotiating better deals, and working closely with them to ensure they provide the best customer service
Store Administrator
Bulgari UK LTD
06.2016 - 08.2018
- Responsible for budgeting and operational costs, banking and cash collection from the head office
- Generating daily sales reports that will need to be sent to the finance team for audits
- Support the sales team with delivering items to and from clients all around the world; working closely with (Ferrari curies) to meet deadlines
- Coordinate and Manage stock for jewellery needed for any VIP presentations in our store or exhibitions during our Trade Shows
- Support store managers with strategic decisions and business analysis
- Coordinate High Jewellery worldwide transfer with their 'Carnets'
- Control that all items (jewellery) received are in perfect conditions so that it can be confirmed into our SAP and CBL system
- Support our PR team with photoshoots that and logistics
- Maintain communication between the warehouses in Switzerland for Jewellery and Holland for Leather goods to organise shipments from and to the boutique and also for special events
- Responsible for the E-commerce of the business, within our 'Magento System' preparing the jewellery to be shipped to the client's destination with our online UPS account
- Managing and maintaining the company's product inventory including purchasing and distributing stock, creating stock profiles and logging stock location using SAP software every month
- Maintaining accurate financial records and generating reports
- Participating in company management meetings for upcoming events presentations and inventories
- Liaising with staff, customer and supplier
- Juggling a variety of task simultaneously and meeting deadlines
- Maintaining a very high accuracy rate for inventory control figures
After-sales manager / stock controller
Gucci Group/ Selfridges
London
02.2012 - 05.2016
- Responsible for store repairs, mainly with leather goods including bags and watches
- Coordinate staff training for Kering Service system and Product and Aftersales training
- Responsible for deliveries and customer/press office transfers in the UK and abroad
- Stock analysis for all in-house and transfer stock with correct CITE's paperwork
- Manage price changes projects twice a year for multiple locations
- Prepare and analyse daily stock reports
- Working closely with the store manager, to make strategic decisions for stock, and analyse all the paperwork for ACC, LRTW to make sure we always achieved our KPI's and targets
Head Stock Controller
Lalique/French Fine Jewellery & Crystal Company
Mayfair
11.2010 - 12.2011
- Responsible for the shop floor in good conditions, including checking that all the light bulbs were working fine or if any DIY was needed in the floor to take care of an issue
- Coordinate with the sales team that all the jewellery and crystals were always in the correct display and in perfect conditions; they needed to be polished to a high standard to be in display
- Responsible for store repairs; for the fine jewellery, crystals or watches
- Coordinate and prepare for tradeshows and exhibitions with partners ie: Jaguar Car Company, showrooms and windows displays of various hotels in London such as Claridge's Hotel in Mayfair
- Crystal analysing- making sure not crack where made during display with light temperature
Sales Ambassador & Stockroom Controller
Armani Exchange
Regent Street
11.2006 - 11.2010
- Achieve sales targets
- Stock reception and tagging with barcode system
- Product placement
- Stock returns and deliveries in different locations in the UK
- Manage stock levels and coordinate inventories mid and end of the year
- Assist company trainings
Sales Ambassador
Gap
Bond Street
11.2005 - 11.2006
- Achieve sales targets
- Customer Service
- Product Training
- Tills
- Manage and help with stock in women's wear department
Education
Business and marketing - one year course
Lambeth college
Clapham, London 09.2009 - 07.2010
Travel and Tourism BETC - First Diploma
ST Francie Xavier College
Clapham, London 09.2005 - 07.2009
Secondary School - 11 GCSE's A- D
Bishop Thomas Grant
Streatham, London 09.2000 - 07.2005
Skills
- People skills
- Communication skills
- Administration
- Sales
- Personal development
- Team building
- Networking
- Relationship building
- Storytelling
- Retail sales
- Jewellery business knowledge
- Car business knowledge
- Enthusiasm
- Tenacity
- Team leadership
- Motivation
- Performance delivery
- Adaptability
- Decision-Making
- KPI tracking
- SOP development
- Deadline adherence
- Cost analysis
- Staff training
- Equipment maintenance
- Safety protocols
- Machine operation
- Inventory management
- Business analysis
- Motivational communication
- Office 365 proficient
- Excel expertise
- Team supervision
- Business administration
- Customer Service
- Business development
Custom
Available upon request
Languages
Spanish
Native
References
References available upon request.
Timeline
Supervisor
Hived Hayes Depo
11.2024 - 02.2025
Lotus Expert
Lotus Mayfair
05.2023 - 02.2025
Store Administrator
Bulgari Sloane Street
12.2019 - 04.2023
Operations Manager
Cashmirino LTD
08.2018 - 12.2019
Store Administrator
Bulgari UK LTD
06.2016 - 08.2018
After-sales manager / stock controller
Gucci Group/ Selfridges
02.2012 - 05.2016
Head Stock Controller
Lalique/French Fine Jewellery & Crystal Company
11.2010 - 12.2011
Business and marketing - one year course
Lambeth college
09.2009 - 07.2010
Sales Ambassador & Stockroom Controller
Armani Exchange
11.2006 - 11.2010
Sales Ambassador
Gap
11.2005 - 11.2006
Travel and Tourism BETC - First Diploma
ST Francie Xavier College
09.2005 - 07.2009
Secondary School - 11 GCSE's A- D
Bishop Thomas Grant
09.2000 - 07.2005
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