Megan Yu Chieh Lo
London
Summary
Client-facing professional with experience managing enterprise accounts and delivering end-to-end client solutions across the EMEA region. Proven track record in account ownership, client relationship management, and cross-functional collaboration with Business Development and Research teams to support revenue growth and successful project delivery. Experienced in managing complex client environments, resolving escalations, and improving engagement quality through structured communication and trust-building. Informal team coach with a strong focus on service excellence. Ready to transition into a Team Lead role, leveraging experience in client account ownership, stakeholder management, and team support within fast-paced client-facing environments.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Senior Associate - EMEA Industrial
Gerson Lehrman Group
London
07.2024 - Current
- Managed a portfolio of 15 client accounts across the EMEA region, maintaining 10 active accounts through sustained engagement and relationship management
- Acted as an informal coach and internal support for junior colleagues, providing hands-on guidance across project execution and client servicing to ensure consistent delivery standards across the team
- Partnered closely with Business Development and Research teams to support end-to-end delivery, strategic feasibility assessments, and account growth initiatives
- Supported new business acquisition and account expansion, contributing to successful onboarding of key client accounts including Thales, and enabling broader adoption across multiple user groups within Siemens and Schneider Electric
- Delivered strong client outcomes, including increasing subscription utilisation at Thales threefold within the first five months of engagement
- Owned end-to-end delivery of multiple strategic SP engagements, ensuring high-quality execution under tight timelines and evolving client requirements
- Managed complex client relationships, including high-pressure onboarding environments and accounts initially benchmarking against competing providers, improving engagement stability through consistent delivery and proactive communication
- Resolved challenging client issues related to service quality and platform experience, leading to improved client sentiment and positive feedback on recent engagements
Associate - EMEA Corporate Market
Gerson Lehrman Group
London
12.2022 - 07.2024
- Supported end-to-end delivery of multiple concurrent client projects by coordinating expert recruitment and project logistics
- Worked across several team members and projects simultaneously, effectively prioritising tasks to meet tight and competing deadlines
- Identified gaps in expert recruitment pipelines and conducted targeted outreach to ensure timely project fulfilment
- Managed scheduling, confirmations, and logistical details to support smooth project execution
- Maintained high accuracy and attention to detail across multiple workstreams in a fast-paced environment
- Contributed to team performance by consistently meeting turnaround expectations and supporting successful project delivery
Front Office Associate
Parkview Taipei
Taipei
07.2021 - 02.2022
- Supported front desk operations in a high-volume hospitality environment, handling guest queries, check-ins, and issue resolution in a fast-paced, customer-facing setting
Event Assistant
InSian Gallery
Taipei
11.2019 - 02.2021
- Supported event operations in a fast-paced, customer-facing environment, assisting with guest coordination, enquiries, and on-the-day issue resolution
Education
Bachelor of Science - Management
SOAS University of London
London, United Kingdom 09.2019 - 06.2022
Skills
- Client Relationship Management
- Account Management & Retention
- Stakeholder Communication (Internal & External)
- Cross-functional Collaboration (BD & Research Teams)
- Project Coordination & Delivery
- Conflict Resolution & Client Issue Management
- Commercial Support & Account Growth
- Team Coaching & Informal Leadership
Languages
Chinese (Mandarin): First Language
Fluent
English: C1 Advanced
Fluent
Timeline
Senior Associate - EMEA Industrial
Gerson Lehrman Group
07.2024 - Current
Associate - EMEA Corporate Market
Gerson Lehrman Group
12.2022 - 07.2024
Front Office Associate
Parkview Taipei
07.2021 - 02.2022
Event Assistant
InSian Gallery
11.2019 - 02.2021
Bachelor of Science - Management
SOAS University of London
09.2019 - 06.2022