Megan Whittaker
Barnsley,South yorkshire
Summary
Experienced waitress and bar staff professional with a strong history of delivering outstanding customer service at Greene King Chestnut Tree and Greene King Meadowfarm. Skilled in managing high-volume guest interactions, processing secure transactions, and effectively resolving customer complaints to drive satisfaction and repeat business. Demonstrates excellent collaboration with front-of-house and kitchen teams to enhance service efficiency. Proficient in cash handling, maintaining safety standards, and leveraging upsell opportunities while ensuring high health, safety, and hygiene standards.
Overview
13
13
years of professional experience
Work History
Waitress/Bar staff.
Greene King Chestnut Tree.
Barnsley, South Yorkshire
10.2020 - Current
1. Deliver exceptional front-of-house customer service. Some days serving up to 100+ guests per shift.
2. Manage food and beverage orders accurately,utilising upsell opportunities and addressing dietary/ingredient inquiries.
3.Process secure cash and card transactions efficiently using modern point-of-sale (POS) systems.
3.Resolve customer complaints promptly and professionally to ensure high satisfaction and repeat business.
4. Supervise and maintain the dedicated children's play area, ensuring strict adherence to health,safety,and hygiene standards.
5. Collaborate closely with kitchen staff to streamline food service and optimise table turnover times.
Stay at Home Mum
Myself.
Barnsley, South Yorkshire
05.2017 - 10.2020
A gap of employment to look after my first son from 2017 - 2020.
Waitress.
Greene King Meadowfarm.
Sheffield , South Yorkshire.
01.2014 - 05.2017
1. Welcomed guests, presented menus,and provided informed recommendations on food and drink options.
2.Maintained pristine dining and bar areas in compliance with food and safety regulations.
3.Handled bill payments and split checks accurately during peak service hours.
4. Contributed to a positive,energetic team environment to consistently meet daily service targets.
Education
Entry Level 3 Basic Skills. - Entry Level 3 English Adult Learning.
Wellington House Barnsley
Barnsley, GLS01-2024
GCSEs -
Ecclesfield Secondary school.
Sheffield, SHF01-2013
NVQ Level 2 - Level 2 VTCT Qualification in Hairdressing.
Sheffield City College.
Sheffield01-2013
VTCT Level 1. - VTCT Level 1 Certificate / Diploma in Beauty Therapy
Sheffield School of Health and Beauty.
Sheffield01-2012
Skills
- Customer Relations:
Expert at greeting guests,managing inquiries and resolving complaints efficiently
- Operations & Cash handling:
Proficient in processing payments, balancing till drawers and maintaining safety standards
- Team collaboration:
Strong ability to work cohesively with both front-of-house and kitchen teams
- Time management:
Highly punctual,organised and capable of prioritising tasks under pressure
Timeline
Waitress/Bar staff.
Greene King Chestnut Tree.
10.2020 - Current
Stay at Home Mum
Myself.
05.2017 - 10.2020
Waitress.
Greene King Meadowfarm.
01.2014 - 05.2017
Entry Level 3 Basic Skills. - Entry Level 3 English Adult Learning.
Wellington House Barnsley
GCSEs -
Ecclesfield Secondary school.
NVQ Level 2 - Level 2 VTCT Qualification in Hairdressing.
Sheffield City College.
VTCT Level 1. - VTCT Level 1 Certificate / Diploma in Beauty Therapy
Sheffield School of Health and Beauty.