Megan King
Royal Leamington Spa,Warwickshire
Summary
Driven retail manager with 10 years’ experience, including 4 years leading high-performing teams. Experienced in coaching and team development, with a background in psychology that brings a people-focused approach to performance and motivation. Committed to delivering exceptional customer experiences, building results-driven teams, and growing within a company that values leadership and excellence.
Overview
10
10
years of professional experience
Work history
STORE MANAGER
SCHUH
Oxford
2023.09 - Current
- Led and developed a team of 30+ employees and 4 managers in a high-volume tourist market, delivering strong commercial performance despite an 18% reduction in footfall by significantly improving conversion, average transaction value, accessory attachment, and customer order capture.
- Developed internal talent, resulting in 9 internal promotions through coaching, development planning, and regular performance conversations.
- Transformed customer satisfaction from 47% to 97% by creating a culture of service excellence and continuous learning.
- Set a new operational benchmark with 99.75% stock accuracy, the highest result achieved since the store opened in 2017.
- Interpreted sales trends and labour data to drive commercial decisions, improve efficiency, and deliver repeatable profitable outcomes.
NO2 STORE MANAGER
SCHUH
Oxford
2023.01 - 2023.09
- Partnered with the Store Manager to proactively identify opportunities and influence key decisions to improve performance.
- Drove sales floor performance, contributing to £300K+ in additional revenue. Turning around an underperforming store through focused training, strong team engagement, and committed leadership.
- Led performance management and disciplinary processes, maintaining a high-performance culture.
- Led all visual merchandising and commercial product decisions to optimise sales.
TRAINEE MANAGER
SCHUH
Oxford
2022.09 - 2023.01
SUPERVISOR
SCHUH
Chelmsford, Essex
2019.09 - 2022.09
SPECIAL NEEDS NANNY
Koru Kida
Essex
2021.07 - 2022.05
- Cared for two children with ADHD, autism, and physical health needs, creating engaging routines that supported development, well-being, and fun.
SALES ADVISOR
SCHUH
Chelmsford, Essex
2016.09 - 2019.09
Education
Certificate of Higher Education - Counselling Skills & Psychotherapy
University of Warwick
Coventry 2024.09 - 2025.05
Bachelor of Science - Psychology
Oxford Brookes University
Oxford 2020.09 - 2023.05
NVQ Level 3 - Accredited Level 3 Counselling
Key Counselling Training
Birmingham 2026.03 -
A-Levels -
Colchester Sixth Form
Colchester, Essex 2001.04 -
GCSEs -
Alec Hunter Academy
Braintree, Essex 2001.04 -
Skills
- Leadership & Team Development
- Performance & Results Management
- Customer Experience Excellence
- Operational & Visual Excellence
- Communication, Collaboration & Conflict Resolution
- Fast-Paced Retail Experience
Timeline
NVQ Level 3 - Accredited Level 3 Counselling
Key Counselling Training
2026.03 -
Certificate of Higher Education - Counselling Skills & Psychotherapy
University of Warwick
2024.09 - 2025.05
STORE MANAGER
SCHUH
2023.09 - Current
NO2 STORE MANAGER
SCHUH
2023.01 - 2023.09
TRAINEE MANAGER
SCHUH
2022.09 - 2023.01
SPECIAL NEEDS NANNY
Koru Kida
2021.07 - 2022.05
Bachelor of Science - Psychology
Oxford Brookes University
2020.09 - 2023.05
SUPERVISOR
SCHUH
2019.09 - 2022.09
SALES ADVISOR
SCHUH
2016.09 - 2019.09
A-Levels -
Colchester Sixth Form
2001.04 -
GCSEs -
Alec Hunter Academy
2001.04 -