Thabo Mdudu
London
Summary
Results-driven leader with expertise in team development, high-performance coaching, and commercial strategy. Specialises in conflict resolution and sales optimisation to enhance customer experience and improve performance. Experienced in store branding and fostering collaboration to achieve business goals. Focused on leveraging skills for strategic roles that drive innovation and growth.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Store Manager
PRS & Samsung, Canary Wharf
London
2025.04 - Current
- Overseeing store operations, team performance, and customer experience in a premium business-district location.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Implementing operational improvements and coaching frameworks that strengthened team capability and sales consistency.
- Led the store through a successful transition into new structure.
Customer Experience Expert / Shop Floor Manager / Assistant Manager
PRS & Samsung, Stratford
London
2021.05 - 2025.04
- Key contributor to the commercial transformation of the Stratford store, supporting its rise from 7th to #1 globally.
- Improved store branding, operational standards, and customer-journey processes, resulting in higher conversion and satisfaction scores.
- Recognised for leadership potential and promoted rapidly through multiple roles.
Store Manager
Dixons Carphone Warehouse, Woolwich
London
2017.11 - 2021.02
- Led store operations, sales performance, and team development in a high-volume consumer-electronics environment.
- Delivered consistent KPI achievement and improved store standards through targeted coaching and operational discipline.
Assistant Manager
Dixons Carphone Warehouse, Lewisham
London
2016.06 - 2017.11
- Supported store leadership with daily operations, staff training, and customer-experience improvements.
- Contributed to strong sales performance and team progression.
Customer Service Assistant
Dixons Carphone Warehouse, Lewisham
London
2014.12 - 2016.08
- Provided exceptional customer service and product knowledge to enhance customer satisfaction in a fast-paced retail environment.
- Exhibited strong performance and leadership skills, resulting in promotion to a more responsible role.
Education
BSc - Applied Psychology
University of Greenwich
London 2011.09 - 2014.07
Skills
- Operational Excellence
- Coaching & mentoring
- Sales Optimisation & Product Development
- Performance Improvement & KPI Delivery
- Customer Experience Transformation
- Inventory Management
- Conflict resolution
- Sales strategy
- Leadership & Team Development
- High-Performance Coaching & Mentoring
- Stakeholder collaboration
References
References available upon request.
Timeline
Store Manager
PRS & Samsung, Canary Wharf
2025.04 - Current
Customer Experience Expert / Shop Floor Manager / Assistant Manager
PRS & Samsung, Stratford
2021.05 - 2025.04
Store Manager
Dixons Carphone Warehouse, Woolwich
2017.11 - 2021.02
Assistant Manager
Dixons Carphone Warehouse, Lewisham
2016.06 - 2017.11
Customer Service Assistant
Dixons Carphone Warehouse, Lewisham
2014.12 - 2016.08
BSc - Applied Psychology
University of Greenwich
2011.09 - 2014.07