Megan Jones
Derby,England
Summary
Experienced food and beverage and hotel professional with a strong background in hospitality operations and guest experience management. Demonstrated success in inventory control and budget management, enhancing profitability in hotel and F&B settings. Expertise in recruitment and staff development. Focused on delivering exceptional service standards while ensuring health and safety compliance and operational efficiency.
Overview
9
9
years of professional experience
Work history
Hotel Manager
Premier Inn
Derby East & Uttoxeter, England
2024.02 - Current
- Led hotel and Food & Beverage operations by example, driving high service standards and motivating teams to deliver exceptional guest experiences.
- Managed daily operations across bar, restaurant, and hotel departments, ensuring smooth service and strong operational performance.
- Maintained strict health, safety, and food hygiene and compliance, creating a safe and professional environment for guests and staff.
- Controlled stocks, ordering, and inventory across F&B and Hotel reducing waste and improving cost efficiency.
- Recruited, trained, and developed team members, building high performing teams capable of delivering consistent service standards.
- Monitored budgets, labour costs, and departmental performance while implementing cost saving strategies to maximise profitability.
Advanced Floor Manager
Mcdonald's
Derbyshire
2018.01 - 2024.02
- Ensured company standards were met for operational efficiency, cleanliness, and guest satisfaction.
- Oversaw a team of 180 employees, leading the hiring, training, and professional development efforts.
- Organized promotional events to boost sales and attract new customers.
- Supervised daily store operations, including cash handling and security procedures.
- Conducted employee evaluations, providing constructive feedback to drive growth and performance.
- Optimized inventory control and monitored store financials to ensure business success.
Handover Assistant
Available Car
Derby, England
2021.03 - 2022.05
- Assisted customers with inquiries regarding vehicles, financing options, and the purchasing process.
- Utilized sales skills to close deals, matching customer needs with the appropriate products.
- Maintained visually appealing vehicle displays and ensured cars were ready for customer inspection.
- Managed incoming calls and followed up on customer inquiries, ensuring satisfaction.
- Set sales objectives for the team and developed strategies to meet business targets.
Customer Service & Sales Executive
Royal Crown Derby
Derbyshire
2017.06 - 2018.01
- Provided product recommendations, up-sold services, and addressed customer needs.
- Attended trade shows for product development and customer engagement training.
- Managed client relationships using consultative sales techniques to exceed sales goals.
- Proactively reached out to customers to set appointments, follow up on satisfaction, and suggest additional offerings.
Education
GCSEs - Maths, English, Science, Business, History, Dance
Noel Baker Community School
DerbyshireSkills
- Leadership & Staff Development
- Attention to Detail
- Inventory Management & Stock Optimization
- Budget Control & Financial Planning
- Guest Engagement Strategies
- Health & Safety Compliance
- Recruitment & Training
- Operational Strategy & Efficiency
Timeline
Hotel Manager
Premier Inn
2024.02 - Current
Handover Assistant
Available Car
2021.03 - 2022.05
Advanced Floor Manager
Mcdonald's
2018.01 - 2024.02
Customer Service & Sales Executive
Royal Crown Derby
2017.06 - 2018.01
GCSEs - Maths, English, Science, Business, History, Dance
Noel Baker Community School