Summary
Overview
Work history
Education
Skills
References
Additional Information
Timeline
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Megan Barker

Burnley,Lancashire

Summary

Dedicated professional with a strong background in customer service and performance management. Demonstrates exceptional communication skills, and a thorough understanding of food safety. Experienced in training facilitation and committed to maintaining high standards of service. Aims to leverage skills to contribute effectively to team success and organisational growth in multiple areas

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

Crew trainer

McDonald's
Burnley, Lancashire
07.2023 - Current
  • Promoted process consistency amongst staff by demonstrating best practice procedures regularly.
  • Conducted regular knowledge assessments, ensuring continual improvement in task execution.
  • Supported management to achieve shift targets such as service times or waste minimisation.
  • Maintained current knowledge of company standards and up-to-date food safety regulations.
  • Provided one-on-one coaching to employees needing improvement in performance.
  • Assigned tasks and responsibilities to crew members based on individual ability and experience
  • Supported in the use and management of regular e-learning models to keep consistent training regulations.
  • Assisted in stock management, ensured smooth operations on busy days.
  • Participated actively in training sessions, improved product knowledge and skills.
  • Handled high-pressure situations calmly, resulted in minimal complaints.

Education

GCSEs -

Shuttleworth College
Phadiam, Lancashire
09.2018 - 07.2023

Skills

  • Communication excellence
  • Food safety/hygiene understanding
  • Training facilitation
  • Customer Service
  • Opening and closing procedures
  • Performance Management
  • Multitasking proficiency

References

References available upon request.

Additional Information

- Created a personal blog to encourage the exploration of local history

- Experience in tutoring at GCSE level

- Skilled at structuring, writing and editing form video content for storytelling purposes.

Timeline

Crew trainer

McDonald's
07.2023 - Current

GCSEs -

Shuttleworth College
09.2018 - 07.2023

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Megan Barker