Meenatchi Gopal
Birmingham
Summary
Experienced and results-driven business professional with a strong background in sales, marketing, and client relationship management. Proven ability to identify growth opportunities, build strong partnerships, and support revenue-generating initiatives. Skilled in project coordination, stakeholder communication, and cross-functional collaboration. Pragmatic, detail-oriented, and committed to driving value through strategic business development efforts across both digital and traditional platforms.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Development Associate
Gochi Groups Limited
01.2025 - Current
- Company Overview: Gochi Group is a software development company specialising in software solutions for science and technology.
- As a Business Development Associate, I am responsible for identifying growth opportunities, supporting new ventures, preparing client proposals, managing key accounts, attending industry events, coordinating outreach campaigns, and building strong client relationships to drive business expansion.
Finance Payment Process Manager
HSBC First Direct
09.2020 - 12.2023
- Responsible for managing a team of 15, delivering over 50,000 customer payment transactions to agreed business service levels, driving continuous improvement and ensuring high levels of customer service and retention.
- Key Achievements
- Streamlined customer payment processes for both internal and external transactions, leading to savings of 15 hours per week across the team.
- Following a review of processing errors, re-engineering the process of setting up standing orders and direct debits which reduced error rate from 5% to 0.5%.
- Managed client bereavement files to ensure high standards, using empathy and active listening.
- Led service improvement groups across key teams to drive added value and cost reduction whilst ensuring high levels of customer satisfaction.
Service Delivery Manager
IBM India
02.2011 - 11.2015
- Leading a team responsible for the fast resolution of over 200,000 service escalations across a range of 25 products, delivering to strict SLAs and costs parameters, whilst delivering excellent customer service.
- Key Achievements
- Improved response times by 35% and first-call resolution by 25%.
- Enhanced customer satisfaction from 76% to 95%.
- Facilitated cross-team process reviews, ensuring alignment on key actions across teams.
Education
MBA - Business Management and Marketing
University of Westminster
01.2025
Diploma - Fine Arts
UCA
01.2018
BA - Business Management
TNOU University
01.2011
Skills
- Lead generation and pipeline development through digital and traditional channels
- Client relationship management and stakeholder engagement
- Market research and competitor analysis to identify growth opportunities
- Proposal writing and sales pitch preparation
- Cross-functional collaboration with marketing, sales, and product teams
- Project coordination using Agile, Scrum, and PRINCE2 methodologies
- Strong communication and presentation skills (remote and in-person)
- Analytical approach to tracking KPIs and business performance
- Strategic thinking with a focus on revenue growth and client retention
Certification
- Digital Marketing & E-Commerce – Google (2024)
- IT Scrum Master Professional – IBM, 2024
- Research Data Management sharing - University of North Carolina, 2024
- Product Management: Product Strategy and Plan - SkillUp EDTECH, 2024
- Product Management: Foundations & Stakeholder Collaboration - SkillUp EDTECH, 2024
- Agile Methodology Certification – Google, 2023
- Project Management – Google, 2023
- Generative AI for Project Management – LinkedIn, 2023
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Hindi
Elementary (A2)
Timeline
Business Development Associate
Gochi Groups Limited
01.2025 - Current
Finance Payment Process Manager
HSBC First Direct
09.2020 - 12.2023
Service Delivery Manager
IBM India
02.2011 - 11.2015
Diploma - Fine Arts
UCA
BA - Business Management
TNOU University
MBA - Business Management and Marketing
University of Westminster
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