MEENA KUMARI SHINE
Birmingham
Summary
Highly organised and detail-oriented professional with extensive expertise in office equipment operation, virtual communication, and Microsoft Office suite proficiency. Demonstrates advanced typing speed, exceptional discretion and confidentiality, and a strong aptitude for order processing and database administration. Adept at maintaining office records, managing professional correspondence, and ensuring confidentiality maintenance. Skilled in telephone etiquette, records management, document formatting, and business correspondence. Committed to enhancing organisational efficiency through meticulous record-keeping and prioritisation of tasks.
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Administrator – Children’s Speech and Language Therapy
Birmingham Community Healthcare NHS Trust
07.2013 - 04.2025
- Booking appointments with parents over the phone including dealing with cancellations, DNA’s, group bookings
- Taking messages from parents and other staff and forwarding onto relevant members of staff
- Booking interpreters wit Wordskii (interpreting service)
- Led and managed administrative staff to maintain smooth daily operations.
- Locating files for clinicians and forwarding files on to clinics, using electronic and paper filing systems
- Liaising over the phone with Health Visitors, Schools, GP surgeries, Social Workers and Central Booking Service
- Typing of letters/reports, copying and distributing letters/reports (including printing/sending off resources)
- Providing admin support to Therapists and Managers – offering assistance with Patient administration system
- Assisting managers with preparing statistics/reports for customer service surveys
- Permanent Post 11/2014 to date
Administrator - Central Booking Service
Birmingham Community Healthcare NHS Trust
08.2012 - 07.2013
- Processing referrals from GP’s, Consultants, Health Visitors, Education Establishments and entering onto the Patient Administration System, updating/amending referrals
- Creating/editing and sending out various letters to parents/carers and referrers, including confirmation of receipt of referrals, confirmation appointment letters, discharge letters and letters asking parents/carers to contact the Booking Office to arrange appointments
- Scanning all incoming referrals/patient notes and emailing to doctors to be triaged
- Making up of patient notes and sending them out to the Doctors/Consultants Medical Secretaries within the Community Clinics
- Opening and distributing post, ensuring urgent referrals are prioritised
- Photocopying and faxing
- Temporary
Administrator
UHB – Queen Elizabeth Hospital
04.2012 - 07.2012
- Providing administration support to Clinical Governance Facilitator and Audit Officers, entailing registering clinical audits onto database, searching and updating database, general typing, monthly chasing of audit reports, presentations and action plans involving liaising with Clinical staff and Medical students by phone and email. Requesting reviews of NICE Guidelines from Clinical Service Leads and updating/recording Compliance status onto Excel spreadsheets.
- Temporary post
Administrator
Bournville College of FE
11.2011 - 03.2012
- Providing secretarial support to a Director and Tutors for a month, entailing a high volume of typing, diary management, updating of spread sheets including budgets and timetables, ordering of materials and stationery, dealing with petty cash, organising trips, filing of student records
- Assisting the Admissions Team, which involved processing/data inputting of new student applications, sending out interview letters, taking calls from potential students/general public, answering queries on course subjects/prices, filing and switchboard
- Temporary post
Business Support Assistant
West Midlands Police
09.2002 - 09.2011
- Providing high quality administration support to Police Officers/staff
- Carrying out searches/updating various databases including Police National Computer
- Large volumes of data inputting working accurately and to demanding deadlines
- Processing compensation claim forms, liaising with external agencies
- Booking of annual leave/abstractions for over 700 staff, providing advice and guidance on entitlement of leave/bank holidays, monitoring shared email account, actioning 30-50 emails a day
- Assisting Senior Management Teams’ Secretary with typing/secretarial duties and providing cover in her absence, demonstrating flexibility and adaptability
- Worked on a Secondment with the Planning Team for the Pope’s visit to Birmingham in 2010
- Administrator/typist for C.I.D working on Major Incidents
Medical Secretary
Wand Medical Centre
02.2002 - 08.2002
- Audio/copy typing of referral letters and reports, filing of patient records both electronically and manually, photocopying, faxing
- Diarising appointments for diabetic clinics and sending out letters to patients for the nurses home visits
- Liaising with external clinics, doctors, hospitals, drug workers, psychiatric nurses and health visitors both on the telephone and in person
Skills
- Office equipment operation
- Virtual communication
- Microsoft office suite proficiency
- Advanced typing speed
- Discretion and confidentiality
- Attention to Detail
- Order processing
- Database administration
- Record-keeping
- Professional correspondence
- Document formatting
- Confidentiality maintenance
- Telephone etiquette
- Records management
- Maintaining office records
- Highly organised
- Business correspondence
- Written and verbal communication
- Organisation and prioritisation
PERSONAL INFORMATION
Enjoys listening to a wide range of music, dressmaking and reading
Affiliations
- Cooking
- Travel
Certification
NVQ 2 and 3 Business and administration
RSA 1, 2, 3 Word processing
CLAIT
AMSPAR Certificate Medical Terminology
Languages
Punjabi
Upper intermediate
TRAINING AND QUALIFICATIONS
- NVQ Level 3 Business & Administration 2016
- NVQ Level 2 Business & Administration 2010
- AMSPAR Certificate Medical Terminology 2006
- CLAIT (Word, Excel and Access) 2003
- RSA I, II, III Word Processing 2000
- GCSE Maths, Business & IT 1988
- O Level English and Punjabi 1987
- 7 CSE’s including Maths and English 1987
Timeline
Administrator – Children’s Speech and Language Therapy
Birmingham Community Healthcare NHS Trust
07.2013 - 04.2025
Administrator - Central Booking Service
Birmingham Community Healthcare NHS Trust
08.2012 - 07.2013
Administrator
UHB – Queen Elizabeth Hospital
04.2012 - 07.2012
Administrator
Bournville College of FE
11.2011 - 03.2012
Business Support Assistant
West Midlands Police
09.2002 - 09.2011
Medical Secretary
Wand Medical Centre
02.2002 - 08.2002