Alyson Robson
Welwyn Garden City,Hertfordshire
Summary
A highly skilled professional with expertise in calendar scheduling, data inputting, and document preparation. Demonstrates exceptional communication proficiency and verbal articulation, ensuring effective client relations and interdepartmental collaboration. Adept at task prioritisation and flexibility in task handling, with a strong understanding of GDPR compliance and confidentiality awareness. Proficient in Microsoft Office and digital filing techniques, contributing to efficient office operations. Committed to health and safety compliance, cultural awareness, and conflict resolution. Career goals include leveraging resourcefulness and initiative-taking abilities to enhance organisational efficiency.
Overview
30
30
years of professional experience
Work history
Assistant therapy practitioner speech and language
Hertfordshire Partnership University NHS FT
Welwyn, Hertfordshire
2010.10 - Current
- Assisted patients with compassionate care leading to high satisfaction rates.
- Implemented daily routines based on evidence-based practices to support better patient outcomes.
- Collaborated with multidisciplinary teams to enhance patient care.
- Established supportive therapeutic relationships with patients and families.
- Managed unexpected medical emergencies using problem-solving skills.
- Facilitated effective communication among team members to support departmental operations.
- Advocated for patients' rights to promote dignity and respect in healthcare settings.
- Participated in relevant training courses and seminars to stay updated on industry trends.
- Prioritised tasks during high-stress situations to ensure efficient patient care delivery.
- Handled sensitive medical data discreetly to safeguard patient privacy.
- Maintained confidentiality for sensitive documents handled during the course of work.
- Improved data accuracy by meticulously entering and updating information in database.
- Coordinated with IT department to resolve technical issues impacting data processing.
- Liaised with different departments to gather necessary information for data entry tasks.
- By keeping close track on deadlines, ensured that all projects were completed on time,.
- Processed large volumes of text, numeric, or symbolic data into a system from various source documents,.
- Maintained client confidentiality by handling all sensitive information in compliance with GDPR.
- Received and responded to phone and email enquiries daily.
- Delivered accurate and efficient data entry functions for patient records each day.
- Facilitated performance issue resolution by tracking databases and promptly communicating updates to staff.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Addressed enquiries by phone or email regarding data information.
- Reviewed completed work, checking for and resolving grammar, spelling and processing errors.
- Researched missing and outdated information provided to maintain updated records.
- Updated office databases and records with accurate, current information.
- Transferred data from physical copies to electronic records.
- Led educational workshops on speech disorders raising community awareness about available resources.
- Provided crucial support during one-to-one sessions, enhancing overall patient engagement and comfort levels.
- Building effective relationships with clients' families which resulted in a trusting environment conducive to productive therapies.
- Collaborated with multidisciplinary teams to provide excellent care continuity.
- Devised creative therapy activities, promoting patient interest and participation rates.
- Handled initial client assessments to create personalised development programmes.
- Tailored language learning programmes to individual physical, mental and emotional conditions.
- Participated in special events to promote available resources.
- Assisted teachers and administrators with updates and modifications to curriculum for specific student needs.
- Recorded patient progress in response to treatment by observing and measuring outcomes.
- Referred patients and families to external medical and educational resources for further care.
- Enhanced healthcare provision with mobile health technologies and increased access.
Theatre nursing assistant
North Middlesex University Hospital
Tottenham, Haringey
2002.11 - 2010.10
- Maintained clean and safe environment by following hygiene standards and protocols.
- Collaborated closely with healthcare team to ensure comprehensive patient care.
- Utilised basic nursing equipment proficiently whilst providing routine care to bedridden patients.
- Delivered compassionate emotional support to patients during difficult times.
- Maintained sterile environment in endoscopy suite to prevent infection.
- Set up equipment for surgical procedures to ensure efficiency.
- Cleaned and sterilised all endoscopic instruments following each procedure for safety adherence.
- Followed established decontamination protocols to maintain cleanliness standards.
- Participated in team meetings, contributing valuable input on process improvements.
- Ensured proper functioning of the endoscope washer-disinfector, improving instrument longevity.
- Coordinated with nursing staff to prepare patients for procedures, reducing anxiety.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Updated families regularly on patient progress and treatment plan changes.
- Assembled and dismantled equipment required by healthcare professionals.
- Supported nurses during medical procedures, contributing to successful treatment plans.
- Assisted with daily activities to enhance quality of life for patients.
- Conducted regular checks on medical supplies inventory for timely replenishment.
- Managed proper waste disposal within the ward, maintaining a sanitary environment.
- Developed strong rapport with patients through active listening and empathy, encouraging open communication.
- Monitored vital signs regularly, ensuring early detection of potential health issues.
- Organised patient records meticulously, aiding swift retrieval when needed.
- Communicated effectively with patients and families for better understanding of treatments.
- Recorded vital signs and other metrics to inform care team of ongoing progress.
- Collaborated with nurses to evaluate care plan outcomes, implementing or adjusting interventions accordingly.
- Input patient data onto clinical system, adhering to confidentiality laws.
- Performed patient assessments, documented vital signs and reported changes to supervisors.
Renal dialysis HCA
Hertfordshire NHS trust
St Albans, Hertfordshire
1999.06 - 2002.10
- Conducted regular equipment checks for optimal performance.
- Monitored patient vital signs whilst administering dialysis therapy.
- Managed supplies inventory efficiently, minimising wastage and cost overruns.
- Facilitated smooth operation of renal dialysis machinery, ensuring patient safety.
- Handled complex situations calmly and efficiently, reducing stress levels amongst patients and colleagues alike.
- Ensured cleanliness of the dialysis centre to maintain a sterile environment.
- Implemented hospital guidelines effectively, promoting professional standards of practice.
- Diagnosed mechanical issues in dialysis machines promptly avoiding delays in treatment.
- Improved patient comfort by providing empathetic care during dialysis procedures.
- Monitored patient conditions and reactions, reporting abnormal signs to medical practitioners.
- Prepared examination rooms with equipment and supplies required for treatment.
- Sanitised dialysis equipment between appointments to reduce risks.
HCA rehab
Hertfordshire NHS trust
Berkhamsted, Hertfordshire
1996.05 - 1999.06
- Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Ensured proper nutrition by preparing healthy meals for patients.
- Provided exceptional care to elderly patients by assisting with daily tasks.
- Regularly checked vital signs as part of ongoing monitoring of patient health status.
- Collaborated with multidisciplinary teams to deliver comprehensive care plans.
- Assisted patients with exercises designed by physical therapists to improve mobility and strength.
- Facilitated communication between patients and their families for better understanding of care plan progressions.
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
- Worked collaboratively with other carers to provide comprehensive service.
- Assisted with mobility to ensure safety and prevent accidents.
- Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
- Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
- Maintained hygienic living environments through regular cleaning.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
- Managed aggressive and threatening behaviour, working with clients suffering mental health disorders.
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Fed clients with severe limitations and assisted more mobile clients with self-feeding.
- Involved clients in decision-making to promote independence.
- Followed client treatment plans for exercises, medications and wound care.
Education
Trust in House Training
Skills
- Calendar scheduling
- Flexibility in task handling
- Data inputting
- Knowledge of gdpr
- Task prioritisation
- Client relations
- Microsoft Office
- Communication proficiency
- Initiative taking
- Cultural awareness
- Health and Safety Compliance
- Inventory
- Office equipment operation
- Meeting coordination
- Resourcefulness
- Conflict Resolution
- Interdepartmental collaboration
Affiliations
- Growing vegetables and herbs, cooking, Family ,photography Bee keeping ,candle making, helping vulnerable people. My dog .Art .
References
References available upon request.
Timeline
Assistant therapy practitioner speech and language
Hertfordshire Partnership University NHS FT
2010.10 - Current
Theatre nursing assistant
North Middlesex University Hospital
2002.11 - 2010.10
Renal dialysis HCA
Hertfordshire NHS trust
1999.06 - 2002.10
HCA rehab
Hertfordshire NHS trust
1996.05 - 1999.06
Trust in House Training