Summary
Overview
Work history
Skills
Languages
References
Timeline
Generic

MD MONWAR HUSSAIN

LONDON,UK

Summary

Confident Sales Assistant with experience gained in food environments. Successfully meets individual targets by understanding products and customer needs. Uses effective communication skills to provide advice to customers, work with team and maintain smooth running of store. Highly focussed employee with 7 years of experience in Customer Service. Proven record of managing workloads and meeting deadlines. Adaptable and motivated to succeed and contribute to company success. Fast-learning, results-oriented employee, utilising organisational skills to drive business goals. Works effectively and efficiently in high-performing teams.

Overview

6
6
years of professional experience

Work history

Director

Los Pollos Harrow Road
08.2023 - Current
  • Enhanced productivity through innovative management techniques.
  • Implemented operational changes for improved efficiency.
  • Instituted cost control measures, mitigated financial risk.
  • Directed team to deliver high-quality customer service.
  • Introduced new marketing campaigns, boosted brand image.
  • Initiated business development activities, expanded client base.
  • Oversaw financial planning, ensured fiscal stability of the organisation.
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Championed customer-centric approach, enhancing overall service delivery and satisfaction.
  • Recruited and developed high-performing teams, with focus on talent retention.
  • Managed shift changes without disrupting service delivery or customer experience.
  • Trained new employees, improved overall performance of the team.
  • Prepared fast food products, ensured quality and taste consistency.
  • Handled food preparation tasks to maintain product freshness and taste integrity.
  • Conducted inventory checks for proper stock management.
  • Managed cash register, ensured accurate transactions.
  • Carried out routine inspections, upheld stringent hygiene practices in the kitchen area.

Sales Assistant

Los Pollos
London
12.2018 - 08.2023
  • Assisted in stock management, keeping stockroom tidy and organised at all times
  • Welcomed customers and determined required products before checking out and bagging goods
  • Supported manager in opening and closing store
  • Replenished and arranged out-of-stock products on shelves to increase visibility
  • Worked with team to complete daily and weekly routines that kept shop safe, clean and tidy
  • Sorted stock deliveries and stacked boxes in storage area for easy retrieval
  • Cleaned and maintained shop floor to improve presentation and customer experience
  • Greeted customers upon entry and assisted with product and service enquiries
  • Followed health and safety guidelines for retail work, minimising risks to customers and workers
  • Helped with preparing, cooking and serving meals and drinks
  • Assisted with preparation of meal ingredients by washing and chopping food
  • Washed and appropriately stored cooking appliances, instruments and utensils
  • Worked autonomously, using own initiative to keep on top of workflow during busy periods
  • Washed and cleaned kitchen floors, following end-of-day cleaning procedures
  • Labelled, organised and correctly stored food supplies for ease of access

Skills

  • Owner of business
  • Tidy stock replenishment
  • Cash handling
  • Elevated customer experience
  • Weekend shift coverage
  • Night shift coverage
  • Customer service
  • Packaging
  • Organised
  • Table clearing
  • Hygiene standards
  • Menu knowledge
  • Knife skills
  • Good listener

Languages

Bengali
Native
English
Upper intermediate (B2)

References

References available upon request.

Timeline

Director

Los Pollos Harrow Road
08.2023 - Current

Sales Assistant

Los Pollos
12.2018 - 08.2023

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MD MONWAR HUSSAIN