Md Mamun Reza
London,UK
Summary
A professional with a MSc in International Business and a BBA in Finance, offering expertise in banking, customer service, and leadership. Experienced in financial operations, client relationship management, and compliance, with a proven track record at Dhaka Bank, Dutch Bangla Bank, McDonald's, and Park Plaza Hotel. Skilled in achieving targets, excellent service, and leading teams to drive operational success.
Overview
10
10
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work history
Team Member of Concierge
Park Plaza Hotel Group Limited
London, UK
03.2023 - 09.2025
- Delivered personalised guest services, including reservations and transportation coordination.
- Addressed guest inquiries for seamless experiences.
- Maintained extensive knowledge of local attractions, dining, and entertainment options.
- Assisted with administrative tasks, handling calls, emails, and booking systems efficiently.
Crew Trainer
McDonald's
London, UK
09.2023 - 03.2025
- Trained new employees on McDonald's policies and customer service standards.
- Delivered comprehensive job training to ensure proficiency in food preparation and cash handling.
- Conducted sessions to enhance staff skills in order taking and customer interaction.
Assistant Officer
Dhaka Bank PLC
Dhaka, Bangladesh
05.2018 - 08.2023
- Processed customer transactions, including deposits, withdrawals, fund transfers, and pay orders.
- Addressed customer inquiries and resolved issues related to accounts and services.
- Handled 150+ customer interactions daily, assisting with account openings, updates, and closures.
- Contributed to branch operations by supporting daily administrative tasks.
Customer Service Executive
Multidrive Services Limited deputed to Dutch Bangla Bank PLC
Dhaka, Bangladesh
04.2017 - 05.2018
- Managed approximately 240 inbound customer calls per day, providing support for account inquiries, banking services, online banking, mobile apps, and technical issues.
- Resolved customer issues and complaints efficiently, ensuring high levels of satisfaction.
Commercial Executive Officer
Mondol Group of Industries, Bangladesh
Dhaka, Bangladesh
01.2016 - 12.2016
- Prepared import documentation, including purchase orders, invoices, LC, and customs declarations.
Intern
National Credit & Commerce Bank PLC
Dhaka, Bangladesh
08.2015 - 12.2015
- Assisted with daily banking operations, customer service, ensured compliance with regulations, and performed administrative tasks.
Education
Master of Science - International Business
Ulster University
London 09.2023 - 10.2024
Bachelor of Business Administration - Finance
Southeast University, Dhaka
Bangladesh 01.2012 - 02.2015
Language and Computer Learning - Basic Computer and Spoken English Course
Saifurs Spoken English and Computer Training Center
Bangladesh 08.2011 - 12.2011
Higher Secondary Certificate - Arts and humanities
BAF Shaheen College
Dhaka 06.2009 - 07.2011
Secondary School Certificate - Science
Jobaida High School, Tangail
Bangladesh 01.2004 - 05.2009
Primary Level Class - Class one to class five
K K Jotpara Government Primary School
Bangladesh 01.1999 - 12.2003
Skills
- Time efficiency
- Communication proficiency
- Self-review and peer-checking
- Supply chain management
- Retail operations
- Business process improvement
- Customer relationship management
- Digital marketing strategies
- Call centre operations
- Training and Development
- Account management
- Product knowledge
- Customer relations
- Cash handling
- Performance monitoring and evaluation
- Investment strategy development
- Corporate finance knowledge
- Business development
- Financial management
- Customer Service
Websites
Languages
English (Fluent)
Upper intermediate
Bangla (Native)
Native
Accomplishments
- Awarded ‘Employee of the Month’ at Park Plaza and McDonald's for dedication and teamwork, and won the First Service Competition for customer service excellence.
- Awarded £2500 Tuition Fee Waiver from Ulster University, offered in September-2023 intake.
- Achieved annual target at Dhaka Bank PLC and received a performance reward.
- Earned semester waivers in my bachelor's programs for outstanding academic performance.
Extra-Curricular
Served as a Student Representative across school, college, and university levels, advocating for student concerns and facilitating effective communication between students and administration. Voluntary contribution to the 4th Convocation of Southeast University, Bangladesh.
Training
- We are Creators Training – PPHE Hotel Group: Learned Blueprint and Reverse Thinking to enhance service quality and developed creative approaches to improve guest satisfaction and engagement.
- McDonald's Crew Trainer Training Program – Hamburger University Online: Completed Crew Trainer Training, gaining expertise in training new staff, ensuring service quality, and promoting teamwork in a fast-paced environment.
- Customer Service Training – Dutch Bangla Bank PLC Completed Customer Service Training focusing on customer interaction, conflict resolution, banking products and services, and the use of banking software.
Certification
- Foundation Training – Dhaka Bank
Successfully completed Banking Foundation Training, gaining expertise in banking operations, financial products, customer service, foreign exchange, and credit.
- Anti Money Laundering & Combating the Financing of Terrorism Training – Dhaka Bank
Completed AML/CFT training to enhancing skills in anti-money laundering, risk assessment, and
compliance.
Timeline
Master of Science - International Business
Ulster University
09.2023 - 10.2024
Crew Trainer
McDonald's
09.2023 - 03.2025
Team Member of Concierge
Park Plaza Hotel Group Limited
03.2023 - 09.2025
Assistant Officer
Dhaka Bank PLC
05.2018 - 08.2023
Customer Service Executive
Multidrive Services Limited deputed to Dutch Bangla Bank PLC
04.2017 - 05.2018
Commercial Executive Officer
Mondol Group of Industries, Bangladesh
01.2016 - 12.2016
Intern
National Credit & Commerce Bank PLC
08.2015 - 12.2015
Bachelor of Business Administration - Finance
Southeast University, Dhaka
01.2012 - 02.2015
Language and Computer Learning - Basic Computer and Spoken English Course
Saifurs Spoken English and Computer Training Center
08.2011 - 12.2011
Higher Secondary Certificate - Arts and humanities
BAF Shaheen College
06.2009 - 07.2011
Secondary School Certificate - Science
Jobaida High School, Tangail
01.2004 - 05.2009
Primary Level Class - Class one to class five
K K Jotpara Government Primary School
01.1999 - 12.2003
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