Md Amir Hossain
Upton park ,United Kingdom
Summary
Multilingual professional with expertise in retail operations and customer satisfaction. Demonstrates mastery in email management tools, order processing, and complaint handling, ensuring seamless service orientation and relationship management. Proven skills in motivational leadership,
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
Work history
Assistant manager, customer service
BFC
Bangladesh , Dhaka
2023.02 - 2025.01
- Facilitated smooth communication between customers and company representatives, resulting in better understanding of needs.
- Reviewed and updated company policies for enhanced customer interaction protocols.
- Assisted the manager in various administrative tasks yielding smoother operations.
- Reduced customer wait time with improved workflow management.
- Briefed and motivated staff to deliver daily operational requirements.
- Achieved customer satisfaction by addressing and resolving complaints promptly.
- Executed data-driven sales and marketing strategies to boost revenue.
Sales advisor
VP Emam travels and Tours
Dhaka, Bangladesh
2021.03 - 2023.01
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Increased sales through effective negotiation and persuasion techniques.
- Assisted in stock taking for accurate inventory management.
- Delivered excellent customer service by addressing and resolving queries.
- Conducted market research, gaining insights into competitors' strategies.
- Collaborated with the marketing team for successful product launches.
Assistant sales manager
Boiketlong super Market
Brits,Jericho, south Africa
2018.03 - 2019.01
- Conducted market research for competitive analysis and strategic planning.
- Undertook administrative tasks to support daily operations of the store.
- Improved team performance to achieve sales targets.
- Implemented promotional offers to increase sales revenue.
- Developed marketing strategies for product promotion.
- Maintained stock levels for smooth business operation.
- Managed sales pipeline, maintaining accurate forecasting and timely follow-ups.
Sales assistant
Boxer
Brits,Pretoria, South Africa
2017.02 - 2017.12
- Improved customer service by efficiently handling queries and complaints.
- Conducted daily inventory checks to manage stock levels accurately.
- Trained new staff members, fostering a supportive working environment.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Education
Level 7 - Masters of Law
BPP University ,Holborn
London 2025.05 -
Bachelor of Arts - LLB
University of London
London 2019.02 - 2023.08
Diploma of Higher Education - Barista
Perpetual Academy
Bangladesh 2024.03 - 2024.10
Associate of Arts - Traveling and Ticketing
Skyhub
Dhaka 2022.03 - 2022.12
Skills
- Fluency in multiple languages such as English,Tshwane, Hindi, Bangla, and a little bit of Arabic as well
- English Advanced level
- Retail operations mastery
- Email management tools
- Customer satisfaction tracking
- Order processing
- People Management
- Complaint handling
- Social media platforms
- Staff training and development
- Relationship Management
- Good telephone manner
- Cash and card processing
Timeline
Level 7 - Masters of Law
BPP University ,Holborn
2025.05 -
Diploma of Higher Education - Barista
Perpetual Academy
2024.03 - 2024.10
Assistant manager, customer service
BFC
2023.02 - 2025.01
Associate of Arts - Traveling and Ticketing
Skyhub
2022.03 - 2022.12
Sales advisor
VP Emam travels and Tours
2021.03 - 2023.01
Bachelor of Arts - LLB
University of London
2019.02 - 2023.08
Assistant sales manager
Boiketlong super Market
2018.03 - 2019.01
Sales assistant
Boxer
2017.02 - 2017.12