Summary
Overview
Work History
Education
Skills
Timeline
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Md Amir Hossain

Upton park ,United Kingdom

Summary

Multilingual professional with expertise in retail operations and customer satisfaction. Demonstrates mastery in email management tools, order processing, and complaint handling, ensuring seamless service orientation and relationship management. Proven skills in motivational leadership,

Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver, working effectively and productively with diverse customers and individual needs.

Overview

8
8
years of professional experience

Work History

Assistant manager, customer service

BFC
Bangladesh , Dhaka
02.2023 - 01.2025
  • Facilitated smooth communication between customers and company representatives, resulting in better understanding of needs.
  • Reviewed and updated company policies for enhanced customer interaction protocols.
  • Assisted the manager in various administrative tasks yielding smoother operations.
  • Reduced customer wait time with improved workflow management.
  • Briefed and motivated staff to deliver daily operational requirements.
  • Achieved customer satisfaction by addressing and resolving complaints promptly.
  • Executed data-driven sales and marketing strategies to boost revenue.

Sales advisor

VP Emam travels and Tours
Dhaka, Bangladesh
03.2021 - 01.2023
  • Provided comprehensive after-sales support, ensuring customer satisfaction.
  • Increased sales through effective negotiation and persuasion techniques.
  • Assisted in stock taking for accurate inventory management.
  • Delivered excellent customer service by addressing and resolving queries.
  • Conducted market research, gaining insights into competitors' strategies.
  • Collaborated with the marketing team for successful product launches.

Assistant sales manager

Boiketlong super Market
Brits,Jericho, south Africa
03.2018 - 01.2019
  • Conducted market research for competitive analysis and strategic planning.
  • Undertook administrative tasks to support daily operations of the store.
  • Improved team performance to achieve sales targets.
  • Implemented promotional offers to increase sales revenue.
  • Developed marketing strategies for product promotion.
  • Maintained stock levels for smooth business operation.
  • Managed sales pipeline, maintaining accurate forecasting and timely follow-ups.

Sales assistant

Boxer
Brits,Pretoria, South Africa
02.2017 - 12.2017
  • Improved customer service by efficiently handling queries and complaints.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Trained new staff members, fostering a supportive working environment.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.

Education

Level 7 - Masters of Law

BPP University ,Holborn
London
05.2025 -

Bachelor of Arts - LLB

University of London
London
02.2019 - 08.2023

Diploma of Higher Education - Barista

Perpetual Academy
Bangladesh
03.2024 - 10.2024

Associate of Arts - Traveling and Ticketing

Skyhub
Dhaka
03.2022 - 12.2022

Skills

  • Fluency in multiple languages such as English,Tshwane, Hindi, Bangla, and a little bit of Arabic as well
  • English Advanced level
  • Retail operations mastery
  • Email management tools
  • Customer satisfaction tracking
  • Order processing
  • People Management
  • Complaint handling
  • Social media platforms
  • Staff training and development
  • Relationship Management
  • Good telephone manner
  • Cash and card processing

Timeline

Level 7 - Masters of Law

BPP University ,Holborn
05.2025 -

Diploma of Higher Education - Barista

Perpetual Academy
03.2024 - 10.2024

Assistant manager, customer service

BFC
02.2023 - 01.2025

Associate of Arts - Traveling and Ticketing

Skyhub
03.2022 - 12.2022

Sales advisor

VP Emam travels and Tours
03.2021 - 01.2023

Bachelor of Arts - LLB

University of London
02.2019 - 08.2023

Assistant sales manager

Boiketlong super Market
03.2018 - 01.2019

Sales assistant

Boxer
02.2017 - 12.2017

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Md Amir Hossain