MD. Rupok Mia
đź“ŤGreen Street,London
Summary
Graceful and service‑oriented hospitality professional committed to delivering an exceptional standard of guest care. Demonstrates exceptional poise, refined communication, and unwavering discretion when managing enquiries, anticipating needs, and resolving concerns with calm efficiency.Maintains impeccable presentation and upholds the highest levels of cleanliness and service excellence in line with luxury-hotel expectations.Brings a polished presence, meticulous attention to detail, and a genuine passion for creating moments of warmth, comfort, and excellence. Fully prepared to represent The Landmark London with elegance, professionalism, and an unwavering commitment to guest satisfaction.
Overview
1
1
year of professional experience
Work History
Supervisor
Which Wich Superior Sandwich
Fleet Street,London
08.2025 - Current
- Oversaw daily store operations, ensuring efficient service flow and customer satisfaction.
- Train and support new staff to maintain high service standards.
- Manage stock levels, cleanliness, and quality control.
- Analysed sales data to identify trends, adjusting strategies to maximise profits.
- Handled customer enquiries, complaints, and special requests, enhancing overall guest experience.
- Maintained positive and welcoming environment, promoting customer loyalty and repeat visits.
Waiter
Radhuni Restaurant
Romford
05.2025 - 08.2025
- Provided friendly, attentive table service, enhancing guest experience during busy periods.
- Greeted guests and provided efficient, polite service.
- Coordinated guest orders with kitchen staff, ensuring timely service and customer satisfaction.
- Resolved customer concerns and ensured satisfaction.
- Assisted team operations during peak hours, contributing to efficient service delivery.
- Maintained a clean and organized dining area.
Education
MBA - Business Analytics
University of East London
London,UK 2025 - Current
BBA - Management Studies
University of Rajshahi
Rajshahi,Bangladesh 2019 - 2024
Skills
- Guest Service & Customer Care
- Customer service-oriented
- Front Desk Etiquette
- Event Planning
- MS Office
- Multitasking & Time Management
- Fast-paced service
- Cleaning sanitation
- Cleanliness and hygiene
- Teamwork
- Efficient under pressure
- Professional Communication
- Punctuality
- Positive and approachable
Additoinal Information
- Fluent in English
- Available for full‑time employment from 29 May
- Fully flexible for day, night, weekend, and holiday shifts
- Eligible to work in the United Kingdom
Timeline
Supervisor
Which Wich Superior Sandwich
08.2025 - Current
Waiter
Radhuni Restaurant
05.2025 - 08.2025
BBA - Management Studies
University of Rajshahi
2019 - 2024
MBA - Business Analytics
University of East London
2025 - Current