FAYSOL MIA
Highland
Summary
Dynamic professional with expertise in customer service, team leadership, and strategic planning. Demonstrates strong skills in cash handling and relationship building, ensuring efficient operations and client satisfaction. Proven ability to lead teams effectively while conducting configuration analysis to optimise processes. Committed to leveraging leadership capabilities for continued career growth and organisational success.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Shift Manager
German doner kebab
Glasgow
2025.01 - 2025.08
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
- Gave clear staff instruction to achieve production output.
- Coordinated with kitchen and front-of-house teams to maintain seamless service during peak hours.
- Monitored worker behaviours and enforced standards for consistent safety protocols.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
Executive
ONODA INCORPORATION
DOHS Baridhara, Dhaka-1206
2021.08 - 2022.08
- Delivered high level of service to customers in effort to build upon future relationships.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Built successful business culture focused on performance optimisation and goal attainment.
- Reported successes, failures and new plans to governing body to guide decision-making.
Sales Manager
Walton Digi-Tech Industries Ltd
Bashundhara, Vatara, Dhaka-1229
2019.05 - 2021.07
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Optimised sales methods to best acquire, develop and retain customers.
- Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
Education
Master of Business Administration - Business administration
University of the West of Scotland
Lanarkshire, Scotland 2023.05 - 2024.06
Skills
- Customer service
- Team leadership
- Cash handling
- Relationship building
- Leadership
- Configuration analysis
- Strategic planning
EDUCATION REFERENCE
- Bernard Boateng
Lecturer in Business and Management
bernard.boateng@uws.ac.uk,
01698283100,
University of the West of Scotland,
BA MBA DipFA MLIBFPGCERT FHEA PHD
- Hilary Collin Senior Lecturer,
hilary.collins@uws.ac.uk,
University of the West of Scotland,
BA(Hons),BA,BMBA,MA EdD(a) PhD,SFHEA
Timeline
Shift Manager
German doner kebab
2025.01 - 2025.08
Master of Business Administration - Business administration
University of the West of Scotland
2023.05 - 2024.06
Executive
ONODA INCORPORATION
2021.08 - 2022.08
Sales Manager
Walton Digi-Tech Industries Ltd
2019.05 - 2021.07