MD JAHIDUL HASAN
Manchester
Summary
Experienced retail professional with expertise in customer service, sales techniques, and inventory management. Demonstrates proficiency in visual merchandising, cash handling, and the utilisation of retail software to optimise operations. Skilled in strategic planning, employee scheduling, and resource allocation to enhance workplace efficiency and diversity. Adept at quality control, stock management, and floor plan designing to drive organisational success. Committed to delivering exceptional service while fostering a collaborative and inclusive environment.
Energetic individual with strong leadership qualities and keen ability to manage and motivate team. Demonstrates exceptional communication and problem-solving skills, ensuring smooth operations and positive work environment. Committed to driving high standards and enhancing customer satisfaction.
Motivated individual looking for opportunity to gain work experience. Excellent customer handling skills and familiarity with retail procedures.
Hardworking student seeking to gain real-world retail skills. Eager to assist in daily store operations as part of learning process.
Overview
8
8
years of professional experience
Work history
Floor Supervisor
Manchester Super Store
Manchester, greater manchester
2025.08 - 2026.04
- Supported team of sales assistants in achieving individual and store targets through guidance and motivation.
- Provided regular feedback and recognised achievements to encourage high performance.
- Addressed performance issues constructively to foster improvement.
- Supervised floor operations to ensure smooth workflow and minimal disruption.
- Managed stock control to reduce wastage and improve efficiency.
- Provided first-line support to staff members, resolving issues promptly.
- Handled customer complaints, leading to higher satisfaction levels.
- Coordinated staff shifts for optimal coverage during peak hours.
- Implemented new procedures, increasing operational efficiency.
- Executed promotional strategies at store level, improving product visibility.
- Maintained high standard of customer service whilst handling multiple responsibilities simultaneously.
Sales assistant
M&S FOOD
Manchester, Bangladesh
2025.01 - 2025.05
- Built strong relationships with regular customers for repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Offered personalised shopping advice to enhance customer experiences.
- Assisted customers with product selection for optimal satisfaction.
- Demonstrated products effectively leading to increased sales conversions.
- Improved customer service by efficiently handling queries and complaints.
- Managed till operations smoothly, reducing waiting time for customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Delivered exceptional after-sales service, encouraging repeat business.
- Collaborated effectively with team members to meet sales targets.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Monitored trends in consumer behaviour with keen attention to detail.
- Operated cash registers with accuracy and processed cash and card transactions.
Retail Assistant
Gentle Park
Dhaka, Bangladesh
2019.09 - 2021.01
- Developed extensive knowledge of Gentle Park's collections for men, women, and children including fabrics, fits, styles, and care instructions.
- Assisted customers in locating suitable items while providing styling advice and suggesting complementary pieces.
- Processed transactions efficiently using point of sale (POS) system, including handling cash, card payments, and gift vouchers.
- Supported team members for improved operational efficiency.
- Handled transactions, maintaining accurate till records.
- Delivered excellent customer service by answering queries and providing product information.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Maintained clean shop floor, promoting a welcoming environment.
- Ensured visual merchandising standards with regular display updates.
Sales Associate
TAKK Food
Dhaka
2018.01 - 2019.08
- Greeting customers warmly and making them feel welcome.
- Taking orders accurately and efficiently, often from a menu of specialty coffees, teas, pastries, and light meals.
- Providing recommendations and answering questions about menu items, ingredients, and preparation methods.
- Handling payments using a POS system, including cash, card, and mobile payments.
- Upselling additional items like pastries, snacks, or larger drink sizes.
- Company Description
Education
Msc - Research on Medicine Design and Discovery
University of Salford
Salford, United Kingdom 2025.01 -
Bachelor of Pharmacy - Health and Medicine
Daffodil International University
Dhaka, Bangladesh 2019.03 - 2023.06
Skills
- Customer Service
- Sales floor organisation
- Sales Techniques
- Inventory Management
- Visual Merchandising
- Cash Handling
- Retail software use
- Floor plan designing
- Employee scheduling mastery
- Resource allocation experience
- Inventory control knowledge
- Strategic planning capacity
- Inventory software utilisation
- Workplace diversity appreciation
- Quality control understanding
- Time management efficiency
- Stock management
- Customer service training
LANGUAGES
English
Native
KEY ACHIEVEMENTS
Sales Achievement: Increased store sales through effective customer engagement strategies., Employee Recognition: Recognized as Employee of the Month for exceptional performance in customer service.
STRENGTHS
- Customer-Centric Approach: Strong ability to connect with customers and understand their needs.
- Adaptability: Adaptable and flexible in managing various retail tasks effectively.
- Time Management: Excellent time management skills to prioritize tasks and meet deadlines.
Timeline
Floor Supervisor
Manchester Super Store
2025.08 - 2026.04
Sales assistant
M&S FOOD
2025.01 - 2025.05
Msc - Research on Medicine Design and Discovery
University of Salford
2025.01 -
Retail Assistant
Gentle Park
2019.09 - 2021.01
Bachelor of Pharmacy - Health and Medicine
Daffodil International University
2019.03 - 2023.06
Sales Associate
TAKK Food
2018.01 - 2019.08