Haritha Appinedi
Feltham ,London
Summary
Strategic Floor Lead with substantial background managing and mentoring teams in fast-paced retail environment. Identifies customer needs and optimizes operations with focus on practical strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floor supervisor
Fortune Murali Park
Vijayawada , India
01.2022 - 06.2023
- Reliable, punctual and works well under pressure. Greatings to all customers in friendly, welcoming manner. Seeking added responsibilities to help resturant operations run smoothly.
- Facilitated smooth shift transitions by maintaining clear, detailed shift communication sheets.
- Successfully managed floor service of special events.
- Developed effective floor plans to provide optimal floor coverage, reducing customer waiting times by 5 minutes per customers.
Service crew member
Gateway Hotel
Vijayawada , India
02.2020 - 12.2021
- Advised customers on menu queries, recommendations and dietary and allergy concerns.
- Calmly resolved customer queries and complaints, referring difficult cases .
- Proactively enhanced guest experience by recommending alternative menu options when kitchen experienced low stock or sold out items.
- Demonstrated exceptional customer service when navigating complex interactions in person, by phone and online.
- Kept working area neat by cleaning and organising tools and equipment.
- Prepared and served food to high standards.
Education
Master of Science - Computing and Technology
Northumbria University
London, London09.2023
Skills
- Customer service training
- Shift scheduling
- Floor plan coverage
- Restaurant365
- Restaurant management
- Service quality management
- Food quality control
- Food sanitation
- Stock management
- Customer service
Languages
English
Proficient
C2
Hindi
Intermediate
B1
Certification
MS-Excel, MS-Word, MS- Power point
Personal Attributes
1. Good communication skills.
2. Self-motivation & development.
3.Hard working & dedication
4. Quick learner.
Availability
1. Monday - All Day Available
2. Tuesday. - All Day Available
3. Friday. - All Day Available
4. Saturday - All Day Available
5. Sunday - All Day Available
Timeline
Floor supervisor
Fortune Murali Park
01.2022 - 06.2023
Service crew member
Gateway Hotel
02.2020 - 12.2021
Master of Science - Computing and Technology
Northumbria University
MS-Excel, MS-Word, MS- Power point
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