Md Golam Mortuja
Hospitality
London
Summary
Dedicated hospitality professional with over two years of experience in bar and restaurant service within five-star hotel environments. Demonstrated expertise in delivering high-quality service, ensuring guest satisfaction, and maintaining a welcoming atmosphere. Possesses strong communication skills and a proven ability to work effectively in fast-paced, high-pressure settings. Committed to providing exceptional customer experiences and contributing to the success of the team and establishment.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work History
Waiter
South Place Hotel Chop House
London
08.2023 - 02.2025
- Provide excellent customer services
- Always strive towards best customer satisfaction
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Check products for quality
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines
Commis Waiter
Orrery
London
11.2022 - 07.2023
- Assist waiters in taking and relaying orders to the kitchen
- Place new table cloths, plates, cutlery and glasses
- Clean and sanitize tables, chairs, and counters
- Prepare and serve bread baskets and condiments
- Fill and refill water glasses or beverages
- Assist waiters in serving food and beverages to customers
- Greet customers and help them by finding tables that are to their liking
- Clean and maintain order trolleys and pedestal tables
- Clean and polish cutleries and handle filling of sugar pots, mustard jars, and toothpick holders
- Maintain a supply of clean linen and paper napkins
- Prepare coffee and tea for orders that require simple recipes
- Serve appetizers and remove appetizer plates to make way for entrees
- Replace or clean ashtrays in smoking areas of the restaurant
Education
Master's in Llm - financial law
Bpp university
09.2022 - 09.2023
Bachelor's degree - Law
Eastern university
06.2016 - 02.2025
Skills
- Customer Service
Languages
English
Upper intermediate (B2)
Custom Section
Master's
Personal Information
- Industry: Legal
- Willing To Relocate: Anywhere
Timeline
Waiter
South Place Hotel Chop House
08.2023 - 02.2025
Commis Waiter
Orrery
11.2022 - 07.2023
Master's in Llm - financial law
Bpp university
09.2022 - 09.2023
Bachelor's degree - Law
Eastern university
06.2016 - 02.2025
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