Md Golam Mortuja
Hospitality
London
Summary
Dedicated hospitality professional with over two years of experience in bar and restaurant service within five-star hotel environments. Demonstrated expertise in delivering high-quality service, ensuring guest satisfaction, and maintaining a welcoming atmosphere. Possesses strong communication skills and a proven ability to work effectively in fast-paced, high-pressure settings. Committed to providing exceptional customer experiences and contributing to the success of the team and establishment.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work History
Waiter
South Place Hotel Chop House
London
08.2023 - 02.2025
- Provide excellent customer services
- Always strive towards best customer satisfaction
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Check products for quality
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines
Commis Waiter
Orrery
London
11.2022 - 07.2023
- Assist waiters in taking and relaying orders to the kitchen
- Place new table cloths, plates, cutlery and glasses
- Clean and sanitize tables, chairs, and counters
- Prepare and serve bread baskets and condiments
- Fill and refill water glasses or beverages
- Assist waiters in serving food and beverages to customers
- Greet customers and help them by finding tables that are to their liking
- Clean and maintain order trolleys and pedestal tables
- Clean and polish cutleries and handle filling of sugar pots, mustard jars, and toothpick holders
- Maintain a supply of clean linen and paper napkins
- Prepare coffee and tea for orders that require simple recipes
- Serve appetizers and remove appetizer plates to make way for entrees
- Replace or clean ashtrays in smoking areas of the restaurant
Education
Master's in Llm - financial law
Bpp university
09.2022 - 09.2023
Bachelor's degree - Law
Eastern university
06.2016 - 02.2025
Skills
- Customer Service
Barista experience
Payment Processing
Highly responsible and reliable
Order taking
Food ingredients expert
Food and wine pairing
Guest rapport
FOH procedures
Bartending
Languages
English
Upper intermediate (B2)
Custom Section
Master's
Personal Information
- Industry: Legal
- Willing To Relocate: Anywhere
Timeline
Waiter
South Place Hotel Chop House
08.2023 - 02.2025
Commis Waiter
Orrery
11.2022 - 07.2023
Master's in Llm - financial law
Bpp university
09.2022 - 09.2023
Bachelor's degree - Law
Eastern university
06.2016 - 02.2025