Mckayla Swaby
Birmingham,West Midlands
Summary
I can be described as an energetic and enthusiastic professional with a strong work ethic and a passion for delivering outstanding customer experiences. Known for creating a friendly, welcoming environment while staying focused, dependable, and results-driven. Hardworking and reliable, with the ability to build positive relationships with customers and team members. Committed to going the extra mile to ensure satisfaction and contribute to a productive workplace.
Overview
2027
2027
years of professional experience
Work history
Retail Assistant
Sports Direct
- Allowed me to experience a new environment with a variety of people in challenging scenarios, my communication skills were developed throughout this time period and my confidence was boosted in terms of guiding others.
- This consisted of keeping the shop floor tidy, checking for different sizes of shoes in the stockroom for customers and also answering questions about the products.
Retail Assistant
Superdrug
- A variety of different situations in which I had to support customers in.
- This included till work, making sure the amount in the till did not go above a certain amount and giving customers the correct amount of change.
- Going above and beyond, checking the stockroom if a customer was in need of it and even taking the time to explain items to customers of all backgrounds and ages.
- Supporting staff with closing and opening in the morning making sure the shop was ready for the day.
Waitress
Birmingham City Football Club
- Requiring me to get familiar with multiple groups and be an attentive listener to any dietary requirements or issues.
Educational Support
- Travelling to schools to support and maximise learning.
- As well as adults, I also have a good reputation with children not only because of my babysitting skills but due to travelling to primary schools to support children with their education.
- The children had fun, but most importantly they learned and improved their skills.
Voluntary Worker
- Supporting a charity shop by tidying clothing racks and helping customers to locate items, also answering any questions about the store.
Diagnostic Radiographer
NHS placement
- Communicating and supporting patients who have conditions and severe injuries on placement, validating their feelings and working along side qualified radiographers.
- Familiar with NHS computerised systems and the technology.
Retail assistant
House of Fraser
Birmingham
2024.03 - Current
- Assisted in stock replenishment to maintain store appearance.
- Boosted sales through suggestive selling techniques.
- Supported team members for improved operational efficiency.
- Resolved customer complaints, ensuring satisfaction and repeat business.
Education
2024.09 -
Skills
- Leadership
- Coordination
- Resilience
- Problem solving
- Merchandise arrangement
- Strong communication skills
- Reliability
Affiliations
- Gym
- Puzzles
- Nature watching
Timeline
2024.09 -
Retail assistant
House of Fraser
2024.03 - Current
Retail Assistant
Sports Direct
Retail Assistant
Superdrug
Waitress
Birmingham City Football Club
Educational Support
Voluntary Worker
Diagnostic Radiographer
NHS placement