Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Mayur Bhaveshkumar Vora

London

Summary

A dedicated professional with expertise in customer service, known for delivering service excellence and assistance. Proficient in Microsoft Office and skilled in effective communication, both multilingual and written. Demonstrates exceptional multitasking efficiency and time-management abilities, ensuring optimal customer satisfaction. Aspires to leverage these skills to enhance organisational success and client relations.

Overview

6
6
years of professional experience

Work history

Customer advisor

B&Q
London
03.2024 - Current
  • Stayed updated on company policies, enabling accurate information dissemination to customers.
  • Used in-depth product understanding to answer customer questions knowledgeably.
  • Updated customers on special offers and promotions for increased revenue.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.

Administrator

Evika Foods
01.2021 - 08.2023
  • Manages incoming and outgoing correspondence
  • Performs data entry, retrieval, and maintains the database
  • Creates and manages documents, spreadsheets, and presentations
  • Manages team members' diaries
  • Coordinates meetings, records minutes, and organizes conferences and events
  • Communicates with customers and clients to address queries and resolve issues

Data Entry Intern

Maruti Enterprise
03.2019 - 01.2020
  • Updates and adds new customer and account details to the database
  • Gathers and organizes information to prepare it for computer entry
  • Establishes priorities for data entry tasks
  • Reviews customer and account source documents for any missing or incorrect data

Education

Master of Science - International Banking and Finance

London Metropolitan University
London
01.2024 -

Bachelor of Commerce (B. Com) - Accounting And Finance

Saurashtra university
India
08.2017 - 04.2020

Senior School Examinaon - Commerce

Jawahar Navodaya Vidhyalaya
India
04.2016 - 03.2017

Skills

  • Effective Communication
  • Microsoft Office Proficiency
  • Service Excellence and Assistance
  • Multilingual Communication Skills
  • Multitasking efficiency
  • Time-management
  • Customer service expert

Languages

English
Upper intermediate
Hindi
Fluent
Gujarati
Native

Affiliations

  • Photography
  • Music
  • Painting

References

References available upon request.

Timeline

Customer advisor

B&Q
03.2024 - Current

Master of Science - International Banking and Finance

London Metropolitan University
01.2024 -

Administrator

Evika Foods
01.2021 - 08.2023

Data Entry Intern

Maruti Enterprise
03.2019 - 01.2020

Bachelor of Commerce (B. Com) - Accounting And Finance

Saurashtra university
08.2017 - 04.2020

Senior School Examinaon - Commerce

Jawahar Navodaya Vidhyalaya
04.2016 - 03.2017

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Mayur Bhaveshkumar Vora