Maya Wicken

Progressed into a Supervisor role within fashion retail, responsible for leading the team and supporting day to day running of the store. Key responsibilities include;

• Daily staff deployment,
• Team management
• Cashing up
• Monitoring weekly sales targets
• Visual merchandising
• Styling mannequins
• Maintaining strong customer service standards.

Developed strong leadership, commercial awareness and decision-making skills within a fast-paced retail environment.

• Delivered excellent customer service in a fashion retail environment.
• Supporting customers with purchases
• Styling advice
• Stock replenishment
• Delivery processing
• Maintaining high visual standards across the store.

Built strong product knowledge and developed a deeper understanding of customer buying behaviour and fashion trends.

Provided face-to face after-sales support within the motor industry.

• Handling customer enquiries and complaints
• Booking vehicles in for repairs and servicing
• Ordering parts
• Coordinating appointments
• Assisting walk-in customers.

Strengthened problem-solving, organisation and professional communication skills.

Managed customer enquiries in a fast-paced call centre environment, supporting bookings, appointments and customer service issues while maintaining high service standards and strong attention to detail.

Provided customer service support in footwear retail, assisting customers with purchases, stock management, sales support and maintaining store presentation standards in busy retail environment.